This is an older hotel, with small rooms and a small, older elevator. If you have catastrophe you would not want to spend the night in the room. A great place to eat, drink and socialize.

Liked: Food, drinks and people.
Disliked: It was just okay.

Liked: Cozy room; comfortable bed & bedding.
Disliked: Noisy patrons; non-working light in bathroom; room a little hot.

When I booked my reservation I chose this hotel based on the assumption that since the price was not cheap and the pictures looked so high end that the hotel staff would be up to par as well. Assuming gets you no where and I should have known. Upon entering the building you are immediately taking in the deep red color scheme and the vintage decor. When me and my husband walked up to the front desk (at roughly 5pm) there was already a woman being helped by the one employee behind the desk. We waited patiently to be acknowledged, then I had to use the restroom - I returned to find my husband still waiting. After 10 minutes or so we decided to order drinks from the bar, which is located in the lobby. The drinks were poured and served. Still not so much as a "Welcome to the Washington Inn" or "I'll be right with you". I was becoming irritated at this point as we had dinner reservations in an hour or so. When the woman ahead of us finally left, the very young man standing behind the desk asked if we needed to check in. I wanted to reply "nope we just like to hang out in hotel lobbies while holding suitcases" but I didn't. He did say "thanks for being patient" but I felt that a greeting to start with would have been nice and gone much further in terms of what I expect from someone who works in the service industry. I was asked for my ID and credit card - after both my cards were declined I knew it couldn't be me. He called the manager who told him over the phone to restart the router. At this point me and my husband had been waiting in the lobby of this fine establishment for almost a half hour just to check in! I was not about to wait for a router to reboot too! No way in hell. I kindly asked if we could please have our room keys now if I left my credit card at the front desk, so we wouldn't be late to our dinner. The young man did give us our room keys but still no apologies for any inconvenience or acknowledgement of time we had been waiting. I was in shock. One thing to keep in mind if you do choose to stay here is that there is no parking, no lot, no garage. You either have to pay $15 a day at the convention center across the street or find parking on the street and pay an hourly rate. Really sucked waking up at 8 am to go put money in the meter when you're supposed to be on vacation. To top it all off: the broken elevator. Our room was on the 3rd floor of this abnormally steep staircase and the elevator was broken. Now if you were the young man behind the front desk this would have been the perfect opportunity to redeem yourself by offering to help us carry our bags up 3 flights of stairs, right? No such luck. I hope the staff of the Washington Inn can read this and improve their service in the future. Cheers!

Liked: Great location; beautiful and clean rooms.
Disliked: Poor customer service; no parking.

I stayed in a room...

Liked: Location
Disliked: They advertise continental breakfast no breakfast. They said all they had was coffee and no coffee

Masquerade event at the Washington...

Liked: I want to knowing that we would be staying in an older downtown building. I did expect it to be a little less comfortable than it was. I was pleasantly surprised. And the bed was super comfortable. What I did like about the layout of the room was that it was more like a sweet with two separate rooms. So my husband and I weren't getting in each other's way while trying to dress for an event. The banquet room where are event was being held was very roomy. With a nice size dance floor. I cannot remember the bartender's name there young lady brunette hair was amazing. Two thumbs up to her. A great time was definitely had by all
Disliked: On your website it says that you have a continental breakfast available. Once we checked in the young lady at the check-in desk was very pleasant and explained that yes, they did offer a continental breakfast. However the next morning when my husband went to grab coffee and pastries for us we found that there was actually no continental breakfast at all. Just coffee. No big deal but they should take it off the website if you're not offering it and people are expecting it. It kinda rubs some folks the wrong way. But there were plenty of good eateries not far away from there.

Superb

Superb

Comfortable, convenient and would stay...

Liked: It's very comfortable and the suite was just enough room for me. There are food options near by and it's location was perfect for what I was there to do.
Disliked: I just wish the bar was open. At least for happy hour, but I get why it isn't. So much has changed since COVID. The rooms are also a little dated and could use a touch up, but I like the place a lot and stay there frequently.

They stole your money

Liked: They charge in advance, when I show up they didn't give me my room they told me my name is not in the system, I have to sleep in the car with my family. And never get reimbursed.
Disliked: That place is the worst.Dangerous location Dirty place

Very good

Liked: Staff was nice and helpful. Provided lots of recommendations when requested.
Disliked: No AC in the rooms. It wasn't too hot during my stay but I wouldn't stay here in the summer.

Good

Exceptional