Bad

Liked: Nothing
Disliked: I am writing to express my deep frustration with the lack of communication and resolution regarding my recent situation. The night before my planned trip to New York, my father suffered a heart attack and was hospitalized. As a result, I contacted the hotel immediately and provided the necessary documentation to explain my situation.Following this, I spoke with the hotel manager, Olimpia, who requested additional proof from the hospital, which I promptly provided. She assured me that the documentation would be sent to her superior for review, and that I would be contacted regarding the next steps. However, it has now been over three weeks since that conversation, and despite multiple attempts to reach out via phone and email, I have not received any follow-up or resolution.This lack of response is deeply disappointing and has caused me considerable stress during an already difficult time. The disregard for my situation and failure to resolve this matter has left me dissatisfied with the level of customer service provided.I respectfully request immediate attention to this issue and a clear resolution as soon as possible. I look forward to your prompt response.

Exceptional

Exceptional

Good and would stay again.

Liked: Its was comfortable and a good location and quite.
Disliked: You pay top dollar but NO kettle to have a tea or coffee.

Poor

Passable

Very good

Very good

Very good

Liked: the ubication