Very good

Great

Liked: Superior hotel. Beautiful rooms and very comfortable

Disappointed

Liked: It is nicely remodeled.
Disliked: The room I reserved was not available and my only option was a pull out couch. I’m not okay with this as an option. We have 4 full size people staying and 2 should not have to stay on a pull out couch. We aren’t in middle school. I chose your hotel because it had EV charging only to find out it’s needed to be ‘serviced’ for weeks and wasn’t available or working. This is a huge problem when you need to leave early in the am and ideally fully charged. You now have added two $50 charges to my card without my knowledge or consent. I have no idea what these charges are for. There was no invoice provided to show the charges. I’m very disappointed with the service and general attitude about what a reservation is, especially because I paid in advance. I would not book here or a Marriott again. This needs to be fixed on all fronts. It’s crazy to think you lost yourself as a 5 star hotel. I’ve been to so many 3 and 4 star and have never left a negative review.

Pleasant

Liked: Centrally located, beautiful architecture!!
Disliked: It is very sad that the staff here is overwhelmed and overworked. I’m not sure what the pay scale is, but it needs to be increased. Cleanliness is not in the details.

Exceptional

Exceptional

Liked: Plenty of parking next to hotel. Walking distance to restaurants. The corner room was spacious on 2nd floor. Very high ceiling.Large bathroom. Heated toilet seat with bidet. Bathroom mirror with TV screen. Very clean hotel. Exercise room. Upscale hotel.

Luxury hotels at a very...

Liked: Wonderful hotel! Price was awesome for the stay.
Disliked: Liked everything.

Poor

Liked: Esthetically attractive
Disliked: Understaffed

Exceptional