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Overall Average Score:
Wonderful (4.7 out of 5)
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Mohamed Sun, 27 October 2024
Superb
Liked: Location is great! Staff very helpful and nice
Juan Sun, 27 October 2024
Exceptional
Liked: Amazing hotel, rooms are spacious, newly renovated and very confortable. We had a great experience
Disliked: I just didn't like the fact that it was pretty noisy around. It seems there was a construction site and they started pretty early in the morning.
Mark Sat, 26 October 2024
Superb
Latisha Thu, 24 October 2024
Very good
Liked: The location was perfect.
Samara Mon, 21 October 2024
Staff was very pleasant
Liked: Very clean!
Patricia Sun, 20 October 2024
A perfect spot in NYC!
Liked: Everything is perfect. Quiet spot in a great location on the upper west side. Staff is wonderful! The jazz bar lounge area is beautiful and the rooms are so well appointed! I really have nothing bad to say about it.
Elizabeth Sun, 20 October 2024
Exceptional
Liked: Spacious room and there was enough room for all our stuff, we could unpack and be comfortable. Everything in the room worked and if we used up something it was replaced by housekeeping. That sounds obvious but normally there is some minor thing wrong - not in this case, everything was perfect.The room was spotless, shower decent and amenities lovely. Bed was amazingly comfortable. Good location, we could walk to central park and the 72 street station was really convenient. Great bagel shops in the area. Staff were really pleasant. We had a drink and light meal in the bar and that was lovely.
Disliked: A minor thing but proper coffee cups (not paper) and an ironing board in the room would have been great.
Debra Tue, 15 October 2024
A GEM! This will be...
Liked: Just a gem!! Staff, quality.. this should be a 5 star hotel!
Disliked: Nothing! We loved it
Alexschu Mon, 14 October 2024
Space rooms in residential neighborhood...
Liked: Great location in residential neighborhood. Very calm.
Disliked: When I arrived there was no one to help me with my luggage (3 suitcases) and it didn't feel very welcoming.
Anukriti Sun, 13 October 2024
Expensive, dark hotel with chaotic...
Liked: We arrived a few hours early and were allowed to keep our luggage while we went out for lunch. Room wasn’t ready till much later— see more below. The beds were comfy and the room was quite spacious for Manhattan, and clean.
Disliked: We waited over an hour after check in to be let into our room. We had arrived early and left our luggage at the front and were told we would have our room by 3. We didn’t get it until 4:15–And came back a little after 3pm to find it wasn’t ready so we sat around and waited—both of us getting more and more jet lagged. There was no note of apology or heck, even some bubbly water and two glasses would have been great. The room was on the same floor and steps awayFrom the lounge and elevator which was incredibly noisy that night (Saturday). The room was at street level even tho I had asked for a higher floor and away from the elevator — meaning (hello) a quiet room.We got the opposite. Because it was at street level, we couldnt keep the windows open at night. There was NO view,And it was dark. Dismal even.
