The Volare Ascend Hotel Collection, San Clemente

This is a beautiful hotel near the beach. I love it! The mini fridge and microwave were a plus. I loved everything about my stay, aside from the fact that I was charged twice for the room. Hoping that's just some sort of extra thing they do to hold the room, and that the charge will come off soon, but it's still a big inconvenience since it's a lot of money.

Liked: Hotel was beautiful and clean.
Disliked: I was charged twice for the room. I talked to the front desk and they say they only charged me once, so I don't know what happened. If the second charge doesn't get reimbursed back to me soon I'll need to dispute it with my bank.

This was a very nice hotel. The desk staff was very friendly and helpful. Our room was clean and the bathroom was as well, with lots of towels. Our room window was facing the freeway which another reviewer said was loud - I did not hear a thing. We took a Lyft to a concert we were attending at Doheney Beach - the patio out front was super nice in waiting for that Lyft with nice comfortable patio furniture. We went to two local bars right around the corner within walking distance. One had a great live band , the other had an awsome patio with a huge firepit and great food. We walked down the street in the morning to Starbucks. Didn't get a chance to check out the pool or explore the town better but from what I did see I would highly reccommend. Price wasn't too bad either.

Great value stay at a...

Liked: Location was ideal. Older building but well maintained.
Disliked: Problem with elevator but was being addressed.

Exceptional

Very good

Liked: Room was comfortable ands well equipped but Air Handler was Very Noisy and Room was on a freeway with all night traffic

ok for price.

Liked: Front desk staff was very nice at check-in.
Disliked: There was no option for late checkout without a $50 charge. Most hotel checkouts are 11 but will allow 12pm checkout without a fee. Pool and jacuzzi were being repaired and not in use. Walking distance to all the shops and restaurants was a plus. No restraunt or bar on site.

Peaceful Comfortable excellent helpful staff

Liked: Everything - service comfort and location was excellent !
Disliked: There was nothing I did not like - no complaints

We will not come again

Liked: Clean quiet
Disliked: No parking when arrived. When we spoke to the male front desk staff he was very rude and flippant. He stated “you can stay somewhere else” and “oh yeah it’s first come first serve”. The male had no customer service skills whatsoever.

Exceptional

Great location, staff excellent, clean,...

Liked: security, staff, location, bed, TV, internet
Disliked: no drinking water in room, no bottled water had to go to front desk

Nice stay

Liked: This was a short stay that we booked at the last minute so we didn't really have very high expectations but it turned out to be a good stay. The location is nice with plenty of dining options within walking distance. The staff member that checked us in was very nice and friendly.
Disliked: There was a long delay in check out as they don't have a key drop box and the staff member that was on duty was not at the desk so we had to wait a long time to be able to leave.