The Valley Inn Ascend Hotel Collection Guest Reviews
Write a review
2.3 miles from Thornton centre |
Write a review
Laurent Sat, 29 March 2025
Nice accommodations and location that
Liked: Breakfast could improve dramatically. I love a warm breakfast, but this was more of the continental kind. Location was great, as pretty much all accommodations are in the same vicinity. I know it was late in the season, but I hate when all the amenities, stores, restaurants all throw on the towel early and only open on the the final few weekends.
Disliked: Water flushing was a bit weak. Had to get a plunger from the front desk, which had one readily available as someone else had just used it. Then a very weird thing happened while I was at the desk studying for my assessments, the flat screen TV just fell forward and off the dresser. One of the flimsy plastic legs just reached maximum fatigue and snapped off under the weight of the TV. Frontdesk quickly found a replacement that suffered no repeat incidents, but that first TV falling startled me to no end.
Volodymyr Sun, 23 March 2025
Good
Jingwen Sat, 22 March 2025
Affordable and friendly experience.
Liked: The staff was really nice, we were there for the ice castle event and our entry time didn’t startUntil later in the afternoon, but we were able to spend most of the morning in the lobby and game room, and the staff even offered some cake when we played board game. The room is great for its value, there were 2 bathrooms in our room, great for a group.
Disliked: We were a group of 5 and one of us has to sleep on the sofa bed, unfortunately the sofa bed wasn’t cushioned really well and you can kind of feel the spring when you are on it. It feels better / not as obvious when you sleep on your back flat and apply equal pressure on the bed.
Woodley Mon, 17 February 2025
Good
Liked: Location
Disliked: Koo
Karen Sun, 16 February 2025
Cold continental breakfast not needed...
Liked: Close to resort.
Disliked: Asked for a room away from the elevator and ice machines. I received an email confirming 3rd floor away from both. Checked in and given a room right next to elevator on the 2nd floor. I was apparently moved. I was able to move to the end of the hall, but a reputable hotel shouldn’t be moving rooms for guests after they have reserved a certain space.
Edward Sat, 8 February 2025
Passable
Robert Sun, 26 January 2025
Serious need of updating!
Liked: Loved the location and the check in staff were friendly. But that's about it.
Disliked: The room was filthy. The room had a lot of issues that made it a stressful stay with a baby. Cold water, leaky unusable bathroom upstairs, toilet wouldn't stop running before we even touched it and maintenance never came, there were drawers that wouldn't stay shut, tvs didn't work very well, paid for a kitchen room but couldn't even cook in it, Mouse traps throughout the facility that are kinda dangerous with small children. The room didn't have a crib when we arrived. Half the outletts didn't work. I think it was very expensive for what it was..
Sue Sun, 19 January 2025
Superb
Khireddine Thu, 2 January 2025
Nice lodge and nice destination...
Mary Sun, 22 December 2024
The hotel location was excellent...
Liked: did not use breakfast option
Disliked: Room was cold, found additional exit door and windows unlocked (room was on the bottom floor with external exit), exit door in adjacent corridor was left ajar multiple times (my room was next to this bottom floor exit door), a few room lights did not work.