Good

Liked: The lady in the reception, blocked my visa.Before we arrived, she holded from visa then price of 1 night, almost 500€.When we arrived she released that amount and holded the total amount for our 3 days staying, plus 300€ for warranty.I asked her why you do that? And she answered: this is our policy.I told her that is weekend , and the bank will not turn back the 500€ until Monday, and you kept me 800€ from my card without asking , when I am in a foreign country. The answer was, that is the policy and she gave us 2 free glass of wine at the tarrace.At the check out, I told her to release the 300€ , but she didn’t hear. She released the total amount plus warranty, and asked again from visa the amount of 3 nights without warranty.At the end, my bank thought these movements suspicious and blocked the card. It’s unbelievable! I haven’t seen this again in any hotel, ever. I asked an invoice for my company, and she didn’t know how to do this. I’m still waiting.

A comfortable and convenient stay...

Liked: The property was clean, well-maintained, and in a great location close to local attractions and restaurants and shopping.
Disliked: The water pressure in the shower could be better

A comfortable and convenient stay...

Liked: The property was clean, well-maintained, and in a great location close to local attractions and restaurants and shopping.
Disliked: The water pressure in the shower could be better.

Excellent. Would certainly return.

Liked: Staff were particularly helpful and friendly.

Exceptional

Exceptional

Liked: Room cleanliness was perfect, the location is great, the stuff is very helpfull and friendly. We really enjoy our stay.
Disliked: Nothing, all was great😊

Very good

Liked: Location and very close to the city centre

Superb

Liked: Cleanliness and kindness of staff were the best. Very nice breakfast.

Good

Liked: We booked this hotel mainly trusting a bit the Hyatt name and overall booking rating. But disappointed compared to other Hyatts we have stayed. Overall: Price we paid for value is definitely too high. I would rather pay a little higher and go to a better hotel. For example last year I booked another Hyatt in Paris, it was much better quality, location and about same rate. Overall, the hotel looks more like a 3 star, 7.5 rating Booking Quality. Teras Cafe/restaurant is very good. We spend a couple of afternoons there. Breakfast was ok, our last year comparable price Hyatt breakfast was much much better.Staff. Probably the best part of the hotel was the staff being very accommodating, kind and helpful (I would say only sign of Hyatt level quality). I would say 9 out of 10.Room. It was small, compact but relatively new and feels like recently renovated. (With caveat regarding building). Location. It is not too bad but not the best. I would say 7 out of 10. It feels like side of the center and cheaper districts next to the prime locations.
Disliked: Building. The infrastructure was pretty bad. This is partly because of Rome infrastructure is not amazing probably. For example, while we stayed there, elevator stopped working for a day, the initial room assignment had horrible sewer smell but the staff changed our room immediately and later we didn’t have this problem, the fire alarm went off for no reason, and electricity went off in our floor once, the bathroom ventilators didn’t work some days.