Location good, rooms nice.

Liked: Location, big room
Disliked: The breakfast took over 1 hour & was cold so had to wait 25 more mins for another , complained that evening & the manager gave us our evening meal for free which was very nice. 3 times we had breakfast & each time it was poor, poached eggs on toast - toast was soggy - bacon was cooked on dirty grill - overall the staff was very good & polite, the evening meal was good but breakfast each morning should have been better.

Service in the bar/restuarant needs...

Liked: Property was lovely, clean and comfortable

Very good

Misleading website giving incorrect information...

Liked: The room was nice, except that the tv didn't work, for which we had to ask for assistance at 9.30pm. It had not been properly connected
Disliked: We arrived at 5.45pm having understood from the hotel's website, from the website of the Innkeepers' Collection and by various travel sites that the restaurant was open to serve food till at least 9.30pm. This was confirmed by the hotel's own printed material in the bedroom. However we were told that the restaurant would close at 6pm, and that there was no restaurant in the town that was open to provide dinner. Whether this is a staff shortage issue, or a cost cutting issue, or whatever, it is totally unacceptable, made worse by the fact that the hotel staff, unable to understand simple English apparently (despite being English) kept denying what the website said, claiming that it was referring to the bar for drinks rather than the restaurant for food. This information was dishonest and misleading, and regardless of anything else good about this hotel, would prevent our staying there again.

Fabulous

Liked: Well the staff are friendly and I mean friendly, for example last night Monday night 14/04/25 we thought the restaurant will be quite !! But we were wrong they were very busy and still had time to talk to us and make sure we were okay , Even the housekeeper very friendly!!

Exceptional

Liked: Great location nice comfy room

Superb

Liked: Every thing was good the only problem the TV did not work.Reported it and they already know but we were not told when we booked in.

Mediocre at best

Liked: I've stayed here a few times now and there have been a few changes not for the better.The bed was very hard, I appreciate not everyone likes a soft bed but this was pushing the limits of acceptable.The food was a bit hit and miss, and service seemed to be struggling to deal with things being wrong.

Adverage

Disliked: Room cold Heating came on the morning I left