This hotel is one of the finest hotels in the city! Close to everything. The rooms are very spacious and comfortable, literally with all the conveniences of home!

Liked: Pretty much everything! Upon our check in the front desk clerk (Ceasar) was very polite and upgraded our reservation to a suite at no extra cost to us. Special kudos to the doorman who gave us a lovely smile upon our arrival and made us feel very welcome..
Disliked: Nothing.

Fantastic place. Would stay there again in a heartbeat; very nice hotel and the service is great.

What a wonderful experience! When we arrived we were told they had to upgrade our room as there was not a 2 bed room available, so pleased and happy, we were upgraded to a magnificent suite. And the staff went above and beyond to accommodate us, even going so far as to help me fix my costume for an event I was attending that evening. Thank you so very much for making my visit to Vancouver so memorable and beautiful.

Liked: Outstanding!

Exceptional

Liked: The service from all staff was exceptional — warm, friendly, and so welcoming. I really loved how spacious my room was, and the bed was sleeping on a fluffy cloud. There were plenty of amenities at the hotel, on the residence side, and the restaurant was fabulous. The neighbourhood was wonderful - lots to eat and drink, and it was central to everything Downtown (with Burrard Station just a short walk towards the water… but the city itself is entirely walkable in any direction). If you’d like to use the laundry facilities, make sure you have $2 coins available otherwise you can withdraw cash or break notes in the hotel convenience store :)
Disliked: N/A

Superb

Liked: The bed and sheets were amazing. The hotel is a busy place, but everyone was extremely nice.
Disliked: More lobby seating. We had to wait awhile to get into it room but there were not a lot of seats

One of the best hotels...

Liked: Plush but very easy going . Food fantastic. Great location

Very good

Superb

3/5 overall score

Liked: Location was great, easy to navigate around down town. Staff were very friendly and polite, and the front door service was excellent.
Disliked: Price per night for 2 Queen bed over a three night stay was too much... Photos show older photos of when the hotel was new - inaccurate representation. The beds were both pretty worn out, kept falling into the middle where it was the softest. The night stand plugs did not work, we had to mess around with them to get them to work to charge anything.

Exceptional

Comfortable

Liked: Good location.
Disliked: Not there long enough to say.

Over all met my expectations

Liked: Location was good staffs were friendly but didn’t live up to the 5 start rating it showed
Disliked: Parking