Beautiful and fun, but touches...

Liked: Beautiful pool with an old-time feel, tropical gardens and of course the sexiest clientèle and good identity.The food has gotten quite good and the restaurant by the water is a rare gem in Miami... Gorgeous. A good size with a true 'outdoor tropical feel' rather than endless indoor hallway and elevators (which won't last since they've decided to raze half the property and build up).
Disliked: Unfortunately, after 10+ years of coming here several times a year the front of house staff NEVER helpful, attentive, present or useful. I won't go into detail but there really is a lack of empathy, hospitality, appreciation and generosity which I find deeply disappointing.There is a serious management issue here and a lack of training...while I know housekeeping, maintenance and others work so hard to keep the property in shape, you would imagine being welcomed perhaps by a smile rather than total indifference.

Exceptional

Loved it.

Liked: Well appointed and clean. Pool area was great. Felt very safe. Staff provided everything we needed.
Disliked: Room was little but cute and had what we needed.

Superb

Great stay for adult getaway

Liked: Location, spa
Disliked: Spa services had hidden costsRoom was small for the price

Very good

Beautiful place

Liked: Location and style
Disliked: The food at the restaurant was better years ago

Disappointing

Liked: The Spa
Disliked: Bugs in the room, non informative staff, room service never answered the phone, musty smelling room, the staff nor the manager really made things right and didn’t offer much to compliment the stay despite all the horrible aspects that came with a $700 room.

It was short.

Liked: The location is prime.
Disliked: The room. Lots of space but strange layout. No real desk to work. Tiny shower. Jacuzzi and Bathtub almost next to each other and looked upon from a corridor literally next to the bar. I guess for someone to invite a bunch of ladies straight from the bar into his room this could be appealing but to everyone else not. Communication on the category room was confusing too. I received an email for an upgrade but upon checking in it was not clear to me what room this was meant to be. If this was intended as the upgrade then I’m not keen to know what the other rooms might be like. Probably a great hotel for 20 year olds wanting to party.