Beautiful old grand hotel. Exquisite as is and they are renovating. Within walking distance of Majestic Theatre; Riverwalk, shopping, etc. I would definitely stay again!

Liked: Staff were extremely cordial and interested in our stay.
Disliked: Wolfgang Puck's coffee!

Exceptional

Liked: Beautiful hotel. Amazing drinks and staff

Great rooms, make sure you...

Liked: The bed was incredibly comfortable, the staff was great. Location is perfect.
Disliked: we arrived at 4, check in time, we were told our suite, which we booked in January was not ready because some Bonvoy member was in it. They wanted to put us into a room for the same price but with no view, and I booked this room in January! The Valet is very hard to work, no ramp for luggage, on a busy street instead of at the side of the hotel where this a great spacious driveway with a ramp. Getting our luggage down the steps was not fun.

Exceptional

Exceptional

Passable

Liked: Ambiance was great, staff friendly and it was very clean.
Disliked: Bathroom lights kept turning on and off during the night every 30 minutes. There might he an electrical short or something, but my wife and I were there for our 26th wedding anniversary and couldn't sleep at all. We tried multiple times to turn if off, and could, but 30 mins later the bathroom lights came back on. Just wasn't restful at all. I booked the hotel to rest with my wife on our anniversary because of our busy schedules...just was a bummer.

First time visitors to this...

Liked: Rooms are spacious. Amenities are plentiful. Service staff always ready and willing to help with any matter. Beds are super comfy. You almost don't want to leave the hotel to go explore and just relax in the hotel. Live Jazz band on Tuesday was a bonus.
Disliked: Nothing to write here.

Enjoyable and amazing hotel near...

Liked: Loved the decoration, the hotel looked like a art gallery, the friendly staff, the comfortable beds, hotel so clean and maintain, loved all of the amenities the hotel has, I will come back :)
Disliked: Nothing

Exceptional

Liked: The pool the food was good
Disliked: The carpet in the room in nats in the room

Nice but we like to...

Liked: It was nice and clean
Disliked: There were no vending machines to purchase any drinks or snacks. Everything closes early near by so if wanting to have a late snack or something there is nothing around. Pizza only option but they have a long wait and their phone is always on busy signal.