The Smugglers Inn Guest Reviews
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Write a review
Rebecca Sun, 12 January 2025
Mixed experience: Great breakfast, but...
Liked: The best part of the stay was the breakfast, which was beautifully cooked, presented with care, and made with top-quality ingredients. The staff were friendly, and our room (apart from the creaky bed) was cosy and thoughtfully designed.
Disliked: Unfortunately, our stay was marred by several issues. A power cut disrupted our evening, leaving us in the dark with nothing to do but retire early. When the power returned hours later, the pub's stereo and a beeping alarm (that both continued until the morning shift started) added to the disturbance, making for a restless night, compounded by a creaky bed in Room 1. The atmosphere in the pub was also rushed and uninviting due to staff preoccupied with refurbishment preparations, which we weren’t informed about beforehand. Adding to the disappointment, a promised partial refund for these disruptions was not honoured, and my follow-up emails went unanswered, leaving us frustrated and disheartened. Completely appreciate the power cut is out of the Inn's control - it's the ignored promise and lack of customer service that's disappointing.
Lester Mon, 6 January 2025
Exceptional
Wendy Sun, 5 January 2025
Lovely stay and friendly staff
Liked: Cody
Adele Sat, 4 January 2025
Staying locally to visit family,...
Liked: Clean, comfortable and friendly staff also good location
Disliked: Nothing
Stephen Fri, 3 January 2025
Exceptional
Karen Sat, 21 December 2024
Pleasant enough
Liked: Staff were absolutely lovely and breakfast very good
Disliked: Rooms and bathroom need more cleaning Bathroom heating on full and no heating in rooms
Moira Sat, 21 December 2024
Cosy and comfy as always
Liked: Have stayed many times.
Kai Thu, 12 December 2024
Lovely little get away super...
Liked: The breakfast had a good selection of fresh fruit pastries,yogurt and fresh fruit juice you also had the pick off the menu
Disliked: Portion sizes at dinner
Albert Sat, 30 November 2024
Would stay there again without...
Liked: Great location. Very cosy and welcoming, good beer. Breakfast was good. Staff seemed to enjoy working there , which is a good sign of a well run establishment. The room was immaculately clean. Bed was so comfy , had a great nights sleep.
Disliked: My evening meal was under par , I didn't complain, the waitress noticed considerable left overs , asking why, reduced the bill as compensation. My friends meal was fine .
Clive Thu, 28 November 2024
Exceptional