Excellent stay at the Chase...

Liked: I loved the tenderloin room. The food was amazing & the service was excellent. My husband ordered the old fashion & the presentation was awesome. The hotel is beautiful. I love the amenities. 2 restaurants and the Chase Club. The movie theatre is a plus also.
Disliked: Toilet seats are extremely low. Bad for my back & knees.

Beautiful historic hotel in the...

Liked: The property is beautiful and in a great area. The attached movie theater is a really fun addition.
Disliked: I liked everything!

Very good

Beautiful Fall weekend trip to...

Liked: Beautiful and great location. Pool is phenomenal.
Disliked: Food was great, service was great.

Very nice stay

Liked: The history. The movie theater. The neighborhood. The proximity to places I wanted to go.
Disliked: Not really luxurious bedding or amenities as I would expect from the decor and price.

Exceptional

Comfortable Stay in Elegant, Grande...

Liked: We had room service and it was good and prompt. Food was good. But nothing extraordinary. They did NOT bring us a table, just a tray which mad it a bit hard to eat breakfast in bed but this is typical. The hotel is BEAUTIFUL! Having a gorgeous pool and a movie theater and three restaurants and bars is great. The service was exceptional exception sometimes slow to answer the phone at the front desk at busy times. The public areas are all gorgeous. The frig in the room was appreciated. My mom thought we should have a microwave as well. Robes were not automatically provided with this grade of room but when I asked for them they gave them to us except that they were thin, rayon-type robes, not the thick terry robes that are preferable. Valet service for the car was always quick. Perfect location for restaurants and shopping! Great neighborhood! Straub's for picnic supplies and picnic in Forest Park! Left Bank Books. Blue Mercury, LuluLemon and other stores. Can find so much without leaving the neighborhood!
Disliked: The sheets and bedding didn't seem first quality and I didn't see any extra blankets. The towels seemed rather low quality, thin and the sheets likewise rough and not top quality. The lack of robes at check in and only one luggage rack. No extra blanket. No extra pillows. Some light bulbs were burnt out but quickly replaced. The minuses were relatively minor.

Fantastic oasis

Liked: The property is stunning and beautifully maintained with large rooms and great facilities. But it is the staff and the entire team at the hotel who make the Royal Sonesta truly special

Sad.

Liked: Property is great. We’ve stayed there several times.
Disliked: Sadly the customer service has declined tremendously.It felt like no one on staff was familiar with the hospitality business at all.