The Royal Oak, Hawkhurst | ConcertHotels.com

Disappointing

Liked: Good location and friendly greeting when we arrived. Bed was comfortable.
Disliked: No hot water in the bathroom so couldn’t shower and no one available to ask. Room where the Continental breakfast was located was freezing.

Very good

Liked: Location is convenient for visiting family. Food in the pub is very good.
Disliked: The TV's in two of our rooms didn't work & this happened on a previous stay there too in a different room. Not a big issue but would like the option to watch a TV.

Passable

Pleasant

Very welcoming and friendly hotel!

Liked: The team at the Royal Oak were fantastic. They made me feel really looked-after and welcome in Hawkhurst. Harry was my hero in helping me get to the wedding i was attending nearby. A genuinely lovely stay!

Passable

Liked: Decent comfortable rooms though nowhere to hang up suits in one room
Disliked: Self service breakfast was below par with inadequately stocked fridge and coffee had run out. Only sliced bread was on offer. Service at reception and at breakfast was not welcoming.

Overnight stop we had what...

Liked: Very friendly helpful staff

Good

Exceptional

Pleasant

Liked: This hotel is on a very busy crossroads in the town of Hawkhurst. So there is easy access in all 4 directions. We know the area very well and liked the location. There are plenty of restaurants and pubs in the area.
Disliked: Breakfast was an odd DIY affair. All seated around a large table with very basic provisions. We had not been expecting any breakfast so that would have been a bonus. As it happened, we didn't want to use it anyway.We were told our room was a recently decorated one. The story was that a previous guest had pulled down the clothes rail off the wall. There were 2 massive dollops of plaster in the two resulting holes and the rail was on the floor. There was no replacement clothes rail or clothes hooks.Because it was summer we had our bedroom window open. This was very near the hotel terrace below. We were not sure whether the clientele were regulars/relatives of the owners, or unrelated guests. The language was rather foul all the time, right outside our window. Maybe the hotel owner could say something to bar guests like these, or alternatively let it ride and not have people like us return because of it.