Exceptional

Superb

Disappointing

Liked: Good location and friendly greeting when we arrived. Bed was comfortable.
Disliked: No hot water in the bathroom so couldn’t shower and no one available to ask. Room where the Continental breakfast was located was freezing.

Very good

Liked: Location is convenient for visiting family. Food in the pub is very good.
Disliked: The TV's in two of our rooms didn't work & this happened on a previous stay there too in a different room. Not a big issue but would like the option to watch a TV.

Passable

Pleasant

Very welcoming and friendly hotel!

Liked: The team at the Royal Oak were fantastic. They made me feel really looked-after and welcome in Hawkhurst. Harry was my hero in helping me get to the wedding i was attending nearby. A genuinely lovely stay!

Passable

Liked: Decent comfortable rooms though nowhere to hang up suits in one room
Disliked: Self service breakfast was below par with inadequately stocked fridge and coffee had run out. Only sliced bread was on offer. Service at reception and at breakfast was not welcoming.

Overnight stop we had what...

Liked: Very friendly helpful staff