A very pleasant stay in...

Liked: Didn't have breakfast but our friends did and said it was very poor standard. It certainly didn't look very good

An enjoyable experience in the...

Liked: Excellent location, next to the railway station in the heart of the city. An amazing building, dating back to 1856, you appear to be going back in time but with all the comfort! Friendly and helpful staff.
Disliked: For some reason the room wasn't made up on the first day of the stay. We were informed of this when we checked in. It just didn't seem quite right!

Disappointing

Liked: The lobby and downstairs area was stunning
Disliked: The bedroom was dirty, minimal and dated. Needed a good clean. Supposed to be accessible but it was a long way from reception even with using the lift

Overall, we found it was...

Liked: We thought the hotel was beautiful, and overall, the staff were great
Disliked: The hotel was beautiful, however we thought it looked a little 'tired', and could do with a bit of a facelift, without losing its character or history. Without nitpicking, we found the barman lacked a bit of warmth and social skills

Superb

Very good

Liked: Cosy roomGood food
Disliked: Food very expensive Poor contrasting colours on stairs, not good for poor sighted peopleNot enough parking spaces

Pleasant

Liked: Right at the end of the platform.
Disliked: Had to drag heavy cases up 10 stairs after taking the lift to the 3rd floor. Bedding not very nice - hollowfibre filling. Restaurant cavernous and impersonal.

Lovely few days.

Liked: Where it is situated.
Disliked: Not very much however we did ask for lowest floor with and were allocated 3rd floor but my husband has mobility with walking but receptionist done a change over immediately and put us on the 1st floor.

Satisfactory but could have been...

Liked: Location
Disliked: This is an older hotel, apparently built at or soon after the current train station was built - the train station is literally right next door. We stayed here for a total of 4 nights separated by several days on a multi-day tour, so we had two rooms. Both rooms were very small - not much bigger than the bed. One room was missing a promised hair dryer and the safe did not work. In the other room, the TV did not work. However, the bathrooms in both had been updated.The hotel does have a lift. However, for rooms in one wing of the hotel you still have to carry your bags up a short flight of stairs regardless of the floor.