I do not recommend this...

Disliked: I do not recommend this place at all. This is supposed to be a 5 star hotel, but it's far from it. The shower takes 3 minutes for hot water to finally come. The toilet paper holder was hanging on the wall. The room was 19 degrees even with 2 portable heaters. Extemely cold room to the point that my girlfriend got extemely sick. The bathroom towel rack heaters didn't even work. Half the power sockets in the room didn't work. The staff couldn't charge anything to my room and forced me to go downstairs to pay for my drinks even after they delivered it. The fridge had spoiled rotten milk left in the fridge when we first checked in. I couldn't even order water or a soda to my room because 10:30 PM had room serviced closed. This is a 3.5 star hotel at best. Definitely not a 5.

Exceptional

Great choice

Liked: Great staff and very comfortable room . Great continental breackfast

Superb

Very good

Great stay with great food

Liked: Great room polite staff lovely hotel and food and the reading room was great.Amazing Spa treatment

Exceptional

Liked: The room was outstanding., clean, comfortable and very spacious.
Disliked: The full English breakfast was only just warm, even though each item of food was on hotplates.It seemed quite poor the amount of money it cost.

Disappointing

Liked: The reception area in the main hotel is lovely. The restaurant food and atmosphere was perfect.
Disliked: However, our accommodation was not in the main building. Instead, we had to cary our luggage through the restaurant into the car park, to the separate building at the other end of the car park The accommodation was very poor and more like student accommodation, to be honest. Very disappointing and very misleading. Never again.

Superb

Liked: From the moment I walked into reception I had an inkling I would have a great experience at this hotel and I was right. The reception area smells gorgeous and Victoria at reception was really professional and so first impressions are great.My room was very spacious and the bed was very comfortable. Contemporary design with kettle and tea-making facilities, including fresh milk in the fridge, which was a real treat.Love the design of the room and the TV. Girgeous penhaligon shower gels in the bathroom. My only suggestion would be a small vanity unit in the bathroom as there is no where to place items in room 203.The evening meal was superb. Staff are very attentive and it was a pleasure to meet Simon who is one of the key managers or owners at the hotel. I had the pea soup to start and the lamb for the main, both were delicious. I also loved trying some of the tasting menu which included truffles (my absolute favourite).I traveled solo and felt completely comfortable doing so at this hotel. Thank you for a wonderful stay!