Superb

Short, expensive,memorable experience

Liked: I loved the space and the vibe of the overall hotel.
Disliked: I didn’t like the surprise security/insurance deposit I had to put down on the spot. I was in communication with someone at the hotel and that aspect was never mentioned.

Superb

Liked: Location and decoration
Disliked: Crowds in lobby and found the property pricey

Perfect location would recommend.

Liked: The location was perfect. Stayed there just before Christmas and the decor was special. Arrived in around 8.30 and bar packed and limited selection of food outlets. But not a deal breaker. Ended up in another onsite bar and the barman was very helpful.
Disliked: King rooms are very small. We had a lower floor facing an internal courtyard and it was dark. But bed very comfy.

Enjoyable Experience

Liked: We had a very pleasant stay at the hotel. We got upgraded to a suite without having extra charges and we were very pleased with that. The staff are all very nice and helpful. The location of the hotel is excellent and we had a wonderful dinner at the Fountain Lounge, the crab cake there is delicious !
Disliked: We were there during the Xmas holiday and the hotel lobby was packed with people. Unfortunately, there are a lot of non hotel guests there and they like to hang around and take pictures. We understand the hotel is very atmospheric and why people wants to come, but perhaps the management can do something to control the crowd so that it is more pleasant for hotel guests.

Overall fine other than they...

Liked: Good location, beautiful decorations for Christmas, friendly staff.
Disliked: Check-in process is an utter nightmare. Long lines pretty much all the time we were there. Like waiting for a popular ride at Disneyland. On top of that, hotel couldn't locate my reservation and we fiddled around for more than an hour before they finally found it. Ugh.

Our room was not ready...

Liked: Christmas decorations
Disliked: Our room was not ready until 7:30 pm Not enough staff at check in deskOver crowded reception area

Exceptional

Exceptional