Exceptional

Exceptional

Disappointing

Disliked: The reservation was messed up from the very beginning. They said they couldn't find it because as it was transferred from Booking.com to their system, it came out as: JensandEmilyForeman in one character string. We had to provide two different forms of confirmation before they let the bride check in. The next atrocity was that they charge the bride for the entire stay and it was already prepaid on a credit card. This happened on her wedding day and she was very distraught. After talking to management, they finally reverse the charges for being an upscale hotel the reservation system and their handling of the situation was horrible. It almost ruined this brides wedding event.

Bad

Liked: nothing
Disliked: everything. every day we had to wait for breakfast for 40-50 min, even just to get coffee, while we were often not only the first, but also the only clients.

Long wait times to check...

Liked: The front desk staff was pleasant and the facilities were clean
Disliked: The wait time just to check in was long. The rooms were small given the price and the fitness center was also small with few amenities given the price

Enjoyable stay in St Louis

Liked: Lovely hotel
Disliked: No room service available on Sunday morning! This was disappointing.

Amazing

Liked: It was so clean and comfortable
Disliked: It was elegance and awesome

Liked: very clean, friendly staff, ease of access to everything
Disliked: N/A

Exceptional