The Ritz-Carlton Residences Waikiki Beach, Honolulu

The Ritz-Carlton Residences Waikiki Beach Guest Reviews

Overall Average Score:

Wonderful (4.6 out of 5)

Write a review

If you are not interested...

Liked: The property is not on the beach (thank heavens) but on the edge of the hot area of Waikiki - you can easily walk to any restaurant in Waikiki, walk to the beach (ten minutes). Our room was fabulous - large, beautiful view from the balcony, terrific pool open 24/7 and jacuzzi.Valet parking is $55 a day, but the valets are super helpful and kind - and give you lots of tips of where to go. As do the concierges - Lorna, Jordan and Luis in particular.Yes, it’s a Ritz-Carlton, but for us it was a home away from home. Super warm service, and a very high standard of facilities. We cannot wait to return.
Disliked: Prices of breakfast - insanely high.

Amazing staff, great location

Liked: - Location was fantastic! Hotel was located at the more quiet part of Kalakua Ave. Walkable to restaurants, stores etc without the noise- great sound proofing, our room was nice and quiet despite having neighbors on both sides- we could see the Friday night fireworks from our balcony- love how there is built in filtered water for us by our sink!! They change their filters periodically as well- convenient island market downstairs and dean & deluca cafe-pool was clean and we love how there is a separate pool for kids and adults so it wasn’t as crowded. - the bellhops on the first floor was so kind & meticulous.
Disliked: - the balcony needs to be cleaned periodically, chairs and table were very dusty, so we couldn’t eat outside as planned without taking the time to clean first

Management is not as good...

Liked: location and kitchen
Disliked: booked a room with twin beds, offered us a single kingsize bedhave already left a note saying my families not me were gonna stay at the hotel, also offered my families name. still got a call from front desk at 12am in the midnight asking for my permission.

Superb

Exceptional

Superb

Liked: Clean Very good staff
Disliked: It's too far from the beach

Exceptional

Disliked: French restaurant dose not meet expectation

Exceptional

Wonderful

Liked: The Ritz lived up to its reputation! As soon as you pull into the property the valet staff was so welcoming and helpful. The reception was fast and efficient. The room was clean and well supplied with the basics. The place offers to clean and tidy up the rooms on the daily. The pool area and service were superb!!! Overall, the location was very ideal. It was not in an area that’s too crowded and loud, but a short walk to the beach, food, and shopping. If you’re a good walker , you might even walk to the Ala Moana mall!
Disliked: I know that Hawai’i is naturally humid but I think it adds to a small odor in the closet. The drawer inside the closet had a little bit of a musty smell and looked dated. The bottom drawer didn’t close all the way. I would recommend either update the drawer or place an odor neutralizer in the closet.The washer and dryer were very efficient. A small caveat about the dryer: it dried the heck out of clothes. If you have a fabric that’s heat sensitive or might shrink even with a little heat, you’re better off hang drying it or set up a timer so your clothes don’t over dry or shrink. The dryer would get extremely hot that it could burn your hands trying to collect your clothes out of the dryer. It was also very loud. Not a deal breaker at all