Exceptional

Luxury experience all round

Liked: Amazing service from the start. Champagne on arrival, friendly staff, amazing buffet breakfast
Disliked: I can’t think of anything we didn’t like!

Sensational . Thoroughly recommend. What...

Liked: Sensational. The customer service was superb, the room the best I have ever stayed in (and I have stayed in many around the world) and dinner was a delight. Best hotel experience ever
Disliked: Nothing

Overrated, but the staff and...

Liked: Great location. Friendly staff.
Disliked: Late to check us in, took several attempts to get room service requests. Spa area “closed”. Didn’t feel like a 5 star hotel. Small pool area. No kid free zone.

Fab location and amazing hotel...

Liked: Everyone was very friendly. All assistance was efficient and professional but very pleasant and friendly.

Exceptional service and Amazing view...

Liked: -Amazing View from our room-Lovely size room and bathroom-Exceptional service ❤️

Superb

Almost there, but just missed...

Liked: Location, view, friendly staff. Notable mention to Jason, who was the first staff to greet us when we arrived and took care of our car
Disliked: The power was out for about 10 minutes, which caused the lift to not work in the morning when we were about to check out and prevented us from leaving immediately. It was also surprising that five-star hotels such as the Ritz-Carlton impose an additional 1.95% fee on credit card payments, which was not mentioned in Booking.com (it only says, "Your card issuer may charge you a foreign transaction fee", which should not apply to us as I paid it in AUD using Australian bank Visa card issuer). The rate is even higher than generally charged by small restaurants in town.

Exceptional