Ritz Carlton Melbourne Hotel needs...

Liked: Great fit out design polished features outstanding views. Pool was an area of tranquility during none weekend period. Well equips gymnasium and wellness area plus spa facilities. Atria Dining outstanding food including a delicious breakfast. Afternoon tea at the Lobby Lounge an extremely delicious highlight with their elevated Festive Season offerings.
Disliked: Poor communications when requests are made verbally or via electronic means. Poor follow up on request that seldom is for filled after a reminder is made.Cleanliness of male public restrooms atrocious and wasn’t cleaned for the entire weekend during my visit with urine streak line stain remaining on toilet seat cover and toilet seat rim. Set in urine stain walls surrounding each cubicle. I just wonder if the female restrooms were in the same condition. The availability of hand wash lotion was available one day and not another.Turndown service by housekeeping each evening was erratic and not uniform and having to make requests to replace or remove soiled towels or bathroom amenities had to be made daily.This my fourth visit to the hotel in as many months. Each visit there has been issues where I have provided constructive feedback to enhance a guests experience. There appears to be a complacency amongst the hotel management to take my comments seriously thus resulting in an ongoing repetition of on going issues.Mobile signal connectivity with Optus Network is poor if not non existent at the height where the hotel room commences and at the top floor of L80 where it is a main public area there is usually drop out or no signal at all.