Amazing Hotel. Great food. Exceptional...

Liked: The view was amazing. The hotel was clean and comfortable. The staff was exceptional. Very responsive to all our concerns and questions and went above and beyond to make sure we have everything we needed/wanted. Had dinner in Eden and it was one of the best meals we ever had.
Disliked: Nothing.

Some issues but an enjoyable...

Liked: Great location and room view of Mount RundleShort walk to the Banff Gondola Excellent lobby bar and Primrose Restaurant dinner and breakfasts were excellent Staff were brilliant, particularly in the lobby bar Free public bus to town centre was very reliable.
Disliked: Room was quite dated but I understand the hotel is in the process of a major makeover. Beds were fine, however.Arrived at 6.30pm and the room wasn’t ready.The room price seemed to be grossly excessive for what you got but that appears to be the norm if you want to stay in Banff. Hard to understand given it’s hardly remote.

Exceptional

Superb

Wonderful Fall Getaway

Liked: The property location was wonderful,we had a beautiful view, access to wonderful restaurants(inside the property), quick access to and from downtown Banff,the staff had excellent customer service and went over and beyond to ensure we had a great experience!! We will definitely be back!!
Disliked: That we didn’t book a few extra nights and extend our return flight.

Lovely honeymoon in Banff!

Liked: Loved our room with a view! The location was also beautiful and the amenities of the hotel were amazing (food/cafe, shuttle, bus pass, etc.). The staff were all very accommodating and friendly! Would definitely stay again!

Perfect weekend retreat!

Liked: Wonderful service! We dined as well and the food was impeccable. The location set just outside the town gave us beautiful views of the mountains and easy access to the gondola and hot springs.

Fabulous staff, accommodations and location...

Liked: Inviting common areas; very comfortable rooms with great views. Very good restaurant and wonderful staff--the concierge was extremely helpful.

Very good