The Rimrock Resort Hotel Banff, Banff

The Rimrock Resort Hotel Banff Guest Reviews

Overall Average Score:

Excellent (4.25 out of 5)

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Great Resort in Banff with...

Liked: Location, restaurants on site, upgraded room with a view
Disliked: Billing process seemed wonky

Exceptional

Was nice enough, super customer...

Liked: We loved the positioning of the Rimrock, the ice skating was great and the staff was amazing!! Super customer service
Disliked: Needs more lights in the room and the bathrooms need a little work

Very good

Disliked: I was thinking that I had bought with breakfast

Good

Disliked: The bathroom was small ie. toilet seat was between bath & sink (no room)

Staff is outstanding, rooms need...

Liked: View was outstanding. The common areas were nice. Cafe was great. Your staff is second to none. Every single person seemed to love their job and want to help. Transportation to and from town was convenient.
Disliked: The rooms (we asked for a different room after the first night because the shower was bad) were VERY dark. Carpets in both rooms needed replaced. Glasses had fingerprints all over them. A covered bus stop would have been nice. More lobby seating that isn’t the restaurant. Our bus passes were for three days but the date started the night of our arrival (we got in late and couldn’t use the first day. So, we had to pay for our last day. Next visit, I will pay less and stay downtown. The rooms are not worth the cost.

Fabulous Hotel in Fabulous Banff

Liked: Getting a great room with amazing views. Such a wonderful hotel in a fabulous location. Intend to return. The spa facilities are good
Disliked: Nothing

Best hotel in Banff, best...

Liked: Hotel was very nice! Beautiful lobby to sit and relax by the fire with a drink or dinner. Rooms were very big, clean with incredible views of the mountains! Staff and service was top notch! Everyone was very friendly and spoke to you. Huge kudos to Arnos at Primrose. He served us our breakfast the first morning, but always made a point to come talk to use every morning, even if he wasn't our server. He gave us hike recommendations and even provided us a recipe! He's fantastic.
Disliked: The price was a bit high, but you also get what you pay for! I'd come again, regardless of the price.