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The Resort at Dolphin Heads eeef - +61-370-732-900
The Resort at Dolphin Heads, 6 Beach Road Dolphin Heads, Mackay -+61-370-732-900
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BOOK ONLINE OR CALL - +61-370-732-900
3.75
HOTEL RATING: 
GOOD
3.75 out of 5 (1086 Ratings)
7.4 miles from Mackay centre
BOOK ONLINE OR CALL - +61-370-732-900
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Hotel Description
Located in Mackay The Resort at Dolphin Heads is 9.9 mi from Mackay Showgrounds and features various facilities such as an outdoor swimming pool barbecue facilities and a garden. The property is around 9.9 mi from Mackay Entertainment & Convention Center 12 mi from BB Print Stadium Mackay and 12 mi from Port of Mackay. Mackay Marina is 12 mi from the property. At the resort all rooms are fitted with a wardrobe a flat-screen TV and a private bathroom. The Resort at Dolphin Heads provides some units with sea views and the rooms are equipped with a patio. The units will provide guests with a microwave. The on-site restaurant is open for breakfast from 08:00-10:30 lunch from 11:30-15:30 and dinner from 17:30-20:00 Wednesday to Saturday. On Sundays it is open for breakfast from 07:00-10:30 and lunch from 11:30-16:00. The restaurant is open on Mondays and Tuesdays during school holidays. Fishing is among the activities that guests can enjoy near the accommodations. Mackay Marina is 12 mi from The Resort at Dolphin Heads. The nearest airport is Mackay Airport 12 mi from the property.

Check-in time: 14:00   Check-out time: 10:00
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7
1 room
7
2 guests
Amenities View More
j
Free Parking
u
Swimming Pool
E
Fitness Center
w
Non Smoking
q
Accessible
y
Free Internet
x
Free Breakfast
A
Business Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Free Parking
` Swimming Pool
` Garden
` Golf Course
` Meeting/Banquet Facilities
` Room Service
` Air Conditioning
` Bar
` Coffee shop
` Children's playground
` BBQ facilities
` Fishing
` Cycling
` Fax/photocopying
` Snack bar
` Shared lounge/TV area
` Beachfront
` Water park
` Wheelchair accessible
` On-site parking
` outdoor pool
` Accessible parking
` Designated Smoking Area
` Family Rooms
` Horseback Riding
` Live entertainment
` Picnic Area
` Restaurant(s)
` Sun Deck
` Daily Housekeeping
` Non-Smoking Rooms Available
` Board games/puzzles
` Baby safety gates
` Wine/champagne
` Outdoor furniture
` Fence around pool
` Kids' pool
` Sun loungers or beach chairs
` Smoke alarms
` Fire extinguishers
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Invoices
` All plates, cutlery, glasses and other tableware have been sanitized
` Grocery delivery
` Contactless check-in/out
` balcony/terrace
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Kid-friendly dinning
` Laundry services
` Luggage storage & lockers
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas

The Resort at Dolphin Heads Guest Reviews

Overall Average Score: 
Good (3.75 out of 5)

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4

Very Good - 4.0 out of 5

Helen Sat, 11 January 2025

Lovely place to stop on...

Liked: Ideal location
Disliked: Nothing

2

Disappointing - 2.0 out of 5

Les Fri, 3 January 2025

A "Resort" only by name

Liked: Great water and island views from the balcony Nice room and comfy bedLarge pool
Disliked: After checking in (Sunday afternoon), we decided to go down to the bar for a drink and have a look at the pool and peruse the restaurant menu, only to find both closed. It was a Sunday after all. That was okay, we'll just order Uber eats, but then we were informed that both the bar and restaurant would also be closed the following day and night. Not quite what we were expecting of a "Resort".That night, we discovered that the shower door didn't close properly, so you had water all over the floor after a shower. We also discovered that there was no kettle, only one glass, one wine glass and the toilet seat was loose. These were quickly rectified by the receptionist. However, when telling the staff of the issue in regards to the shower, we were informed that the staff were well aware of the problem with the shower. It seems that they couldn't be bothered informing us at check-in. We were given extra towels to sop up the water only after requesting them.On Tuesday (New Years Eve), the bar was finally opened, so we decided to go and have a drink. On arrival at the bar, we noticed a couple enjoying cocktails served in nice glasses, so we ordered two cocktails. That's where things turned. Our cocktails were served in single use thin plastic cups. On questioning the staff member, she said that they had no cocktail glasses left, but there were only two other people at the bar. I couldn't believe she was serious. Hence, that was our first and last cocktail. Not quite "The Resort" we were expecting.If the experience of the bar was ordinary, we also had a booking for dinner at "The Resort" restaurant.We ordered both entrees and mains. The entree was 6 oysters natural and 6 oysters kilpatrick, and truly, they tasted like they were straight out of a bottle. As it was steak night at the restaurant, we ordered a rump steak and sirloin steak, both with vegetables.

4

Very Good - 4.0 out of 5

Tracey Fri, 3 January 2025

Very good

Disliked: Couldn’t access vending machine when reception closed.Plus cafe was closed on Sunday afternoon and no food available could t even access vending machine.Also closed all day Monday no breakfast.

2.5

Fair - 2.5 out of 5

Annette Mon, 30 December 2024

Passable

Liked: lovely view and gardens. nice pool area
Disliked: The room is extremely dated. the lining of the curtains is falling to pieces and scattering all over the floor. The bed has a huge dip in the middle and made for a very uncomfortable sleep. The hairdryer has a disgusting sticky handle and should be thrown away. As we were staying 6 nights I think that charging $10 a towel for extra towels is pretty bad.

4.5

Wonderful - 4.5 out of 5

Sharon Sat, 28 December 2024

Superb

3.5

Good - 3.5 out of 5

Anne Thu, 26 December 2024

Good

4

Very Good - 4.0 out of 5

Karen Mon, 23 December 2024

Pleasant

Liked: Location is fantastic , restaurant is really good
Disliked: Our room was a bit tired , lots of dust over the walls , the hairdryer had its cord wrapped with electrical tape ( wasn’t keen on using it )

3

Pleasant - 3.0 out of 5

Glen Sun, 22 December 2024

Great location but dated

Liked: Great place to have a family function for everyone to stay after a gathering.
Disliked: Long way from carpark to your room.Facilities and rooms are very dated and deteriorating.Ran out of certain drinks at the bar.

4.5

Wonderful - 4.5 out of 5

Craig Thu, 12 December 2024

Superb

4.5

Wonderful - 4.5 out of 5

Kiesha Sat, 7 December 2024

Superb

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The Resort at Dolphin Heads 6 Beach Road Dolphin Heads, Mackay