Exceptional

Very good

Liked: The staff were excellent. When we first arrived, the person at the front desk went out of her way to help us.
Disliked: Nothing.

Very good

Exceptional

Superb

Great staff and location. Would...

Liked: I think the location is great. You're steps away from Buckingham Palace and the subway. The staff were extremely friendly and helpful if you needed anything. They had balloons, drinks, and truffles waiting on the room for my niece as we were traveling for her upcoming birthday. I would stay here again in a heartbeat and highly recommend the Resident Victoria.
Disliked: The only "con" is of course the size of the rooms but you pretty much should expect that throughout any European country unless you splurge on suites. One other random thing is they don't have washcloths, not sure if that's a UK thing or just the hotel but it's definitely not a deal breaker lol.

Superb

Liked: Unbelievably brilliant location, within just a few minutes walk to most of the places we wanted to see and go (The Palace, Big Ben, Westminster Abbey, Tower of London, The Thames, & the Royal Albert Hall)The hotel was very nice and modern.But most of all, the reception and hotel staff (including the maintenance man) were sooooooo wonderful, professional, and welcoming.Happy hour from 6-7 (free drinks) we're also a wonderful way to mingle and chat with other guests.
Disliked: It was all wonderful

Very pleased

Liked: Spacious room with sofa bed, great shower

Very good