A great stay and lovely...

Liked: The staff was excellent. We used the concierge on the first night to get us a dinner reservation. They were so helpful and friendly. They greeted each day and asked if we needed any help. They made us feel very welcome! Location was so convenient for us. Easy to take the train from the airport to the Kensington stop (Harrod's) and then just a 10 ish min walk to the hotel. You're right across from the Victoria and Albert museum as well.

Exceptional

Good

Liked: The breakfast was really satisfying. The room was clean and comfortable in general.
Disliked: The wooden floor was groaning a lot while walking in the room.The enterance of the room was smelling bad which I already informed to the reception as well.

Location was great, room was...

Liked: Location perfect for Albert Hall and museums and close to Tube. Felt safe around there. Staff were very helpful.
Disliked: Breakfast was very average. Fruit and bread choice was poor, yogurt choice was limited, coffee was OK but would prefer plant based options over dairy.

Liked: Very nice
Disliked: -

Pleasant

Liked: The position of the property and access to public travel is great. The beds were comfortable and breakfast was good
Disliked: The temperature of the room was uncomfortable and the aircon/heating control did not work. I did report this and maintenance were supposed to sort it out but it was the same. When set a cold it still blew out hot air.

Superb

Well located hotel, very clean...

Liked: Location , typical English style
Disliked: Nothing really

We come every year and...