The Queen Mary Guest Reviews
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1.0 miles from Long Beach centre |
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Rucker Mon, 3 February 2025
Very Nice
Liked: The Brunch and the Staff
Disliked: The bathtub really needs to have a handicapped bar installed. The tub is original so the inside slants down from the sides to the center making it difficult to stand. All those in my party had the same issue in their rooms but one did have a bar to hold on too. All the rooms should have that bar.
Kristopher Mon, 3 February 2025
Exceptional
Alexander Sun, 2 February 2025
impressive ship but also old...
Liked: impressive ship with old historical charm and friendly staff
Disliked: cleanliness in the room
Mary Sun, 2 February 2025
Awesome, looking forward to return...
Liked: Room was spacious (for us and our luggage) with wonderful view of Long Beach and waterfront. Saw dolphins and seals swimming by. Beds were comfortable and large enough with sufficient bedding to suit the weather. Buffet breakfast gave many choices and the servers were very attentive. Other cruise ships docked at the rear of the Queen Mary.
Disliked: Wish we could have stayed longer....
Yoho Sun, 2 February 2025
Extremely disappointing! Overpriced and rundown....
Liked: If you drink then you'll be pleased to find that the Cafe and restaurant have an extensive alcohol assortment. We did have a lovely dinner at the restaurant (not the cafe) composed of filet mignon (melt in your mouth no knife necessary delicious), potatoes and seasonal veg. The bread service $8 for 5 little rolls was delicious also, the only negative was for 3 people it wasnt enough bread.Our server MJ was pleasant and gave a solid recommendation when prompted. We were originally going to dine at the café but as we were being seated the gentleman seated at the table in front of us has just received a replacement meal on the house due to the original being of poor quality/preparation.
Disliked: The first room they put us in was on the bottom deck literally 3rd class, it was dirty. We moved to the room next door, the staff explained that no other rooms were avaliable- total lie-the room was also still dirty (bathroom floor and toilet seat). No shower curtains, the toiletries were empty and the room was right next to the ramp where they do all night tours so that was loud! 3/4 of the ship was completely closed off, the back end of the ship is literally falling apart (this is where our room was). The engine room is almost completely closed off, none of the other ballrooms etc are open for guests to view. You have to pay an additional 35 dollars a person to see slightly more of the ship. I personally spoke to 5 other guests who all had the same experience and were located on the same deck as us B DECK! It seems as though the ship and staff are more interested in catering to the ghost hunters who roam the halls all night then the paying customers who are trying to enjoy their hard earned overnight visit or vacation. The ship is falling apart, the carpet in the entire back end on our deck and the deck above were pulled up and terrible. You can plainly see where any sort of renovations or upkeep have stopped. I could have spent 300 dollars and stayed at the beach in a much nicer hotel. Terrible experience. 300 dollars plus 30 dollars for hotel parking a night, in a lot that was almost completely empty! Never ever will I stay here again and I will definitely not book a room through this app as they seem to give you the worst rooms possible because you can't fight it or demand refund!!
Felicia Sat, 1 February 2025
Bad
Disliked: Too cold rooms where freezing
Bradley Sat, 1 February 2025
Good
Sigurdísardóttir Sat, 1 February 2025
Superb
Ericka Fri, 31 January 2025
Amazing great to enjoy a...
Liked: Loved the history! Loved touring the ship! The food was great! Took a great ghost tour! Super quick to cruise port!!
Disliked: Was a bit cold but lots of extra blankets!
Patricia Fri, 31 January 2025
Exceptional
Liked: Staff was great. Loved the tour.