Liked: Friendly; helpful staff; clean; well-equipped rooms; very comfortable; lovely building.
Disliked: Nothing.

Perfect

Liked: Perfect location
Disliked: There wasn’t anything

Exceptional

Liked: Lovely hotel freindly staff its our 2nd time we have stayed there

Very good

A pleasant return to Queens...

Liked: Modern refurbished common areas but also that the good aspects of before such as the courtyard and art/statues, timeline and grand stair have been retained
Disliked: The operational budget doesn’t reflect the refurb in quality of dining and bathrooms

Great place to discover and...

Liked: Staff were very helpful, room was comfortable and clean, food was excellent
Disliked: Loved everything

Lovely time and catch up...

Liked: It was all lovely, loved the decor
Disliked: The window frames in our room were full of mould! We didn’t notice till we opened the curtains in morning. The mould had been there for a good while! It’s not healthy for that in room

Very pleased with the whole...

Liked: Mostly everything
Disliked: Wash basin in the bedroom was unusable because the design of the tap did not allow me to bend over the basin and thus restricted my face wash.

Superb

Liked: Fantastic staff! Great breakfast! Quirky features! Very clean!
Disliked: Mold on the windows and shower

The best, friendliest and cleanest...

Liked: The hotel was very clean, all staff were very helpful, polite etc. and the quality of the food was the best we have ever eaten. Absolutely fantastic hotel. The best we have ever stayed in.
Disliked: The hotel and staff were faultless. Nothing but excellent.