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The Pontchartrain Hotel eeee - (888) 323-5826
The Pontchartrain Hotel, 2031 St. Charles Avenue, New Orleans, LA -(888) 323-5826
Area: Garden District
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BOOK ONLINE OR CALL - (888) 323-5826
4.3
HOTEL RATING: 
EXCELLENT
4.3 out of 5 (572 Ratings)
1.5 miles from New Orleans centre
BOOK ONLINE OR CALL - (888) 323-5826
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Hotel Description
This New Orleans Garden District hotel features free WiFi and is 1.5 mi from the New Orleans Convention Center. The Mercedes-Benz Superdome is a 5 minutes' drive away. Steps from the front entrance, guests will find a street car for transportation throughout the city. Rooms have a flat-screen TV. Some units feature a seating area to relax in after a busy day. Every room is fitted with a private bathroom. For your comfort, you will find bath robes and free toiletries. Guests can relax in the evening at the on-site Bayou Bar, enjoy breakfast and lunch in the Silver Whistle Café. Located on the ground floor and open for dinner, the Jack Rose restaurant offers an eclectic dining experience. The Hot Tin, Rooftop Bar, features 270-degree views of the river and downtown New Orleans. The World War 2 Museum is located 0.8 mi from the property, while Morial Convention Center is 1.1 mi away.

Check-in time: 15:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
j
Free Parking
u
Swimming Pool
B
Airport Shuttle
Other Amenities
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Hair dryer
` bathrobes
` Heating
` Wheelchair accessible
` mini bar
` telephone
` alarm clock
` kitchenware
` Concierge services
` Doorman
` Family Rooms
` Free Wi-Fi
` Off-Site parking
` Restaurant(s)
` Closet
` Daily Housekeeping
` English
` Spanish
` Happy Hour
` Non-Smoking Rooms Available
` Linens
` additional toilet
` Carpeting
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Hand sanitizer in guest accommodation and key areas
` Invoices
` Hygiene certification
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Ticket services
` Food delivery
` balcony/terrace
` ATM or cash withdraw on site
` Daily disinfection
` Entertainment services
` Facilities for disabled guests available
` Fitness center
` Ironing amenities
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` On-site accessible restaurants/lounges
` Room towels provided
` Safety chain and/or latch on doors available
` Separate shower/bathtub
` Toiletries provided
` Tour services
` TV & Movies/Shows
` Wake up call
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Air conditioning in public area
` Heating in public area
` Trash cans
` Sleep comfort items
` Desk/workspace available
` Cleaning products available
` Room service available
` Pets allowed (charges may apply)
` Alcoholic beverages available
` Valet parking (charges may apply)
` Xerox/fax in business center
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The Pontchartrain Hotel Guest Reviews

Overall Average Score: 
Excellent (4.3 out of 5)

Write a review

5

Exceptional - 5.0 out of 5

Teresa Fri, 7 March 2025

Exceptional

5

Exceptional - 5.0 out of 5

Amanda Wed, 26 February 2025

Exceptional

5

Exceptional - 5.0 out of 5

Joseph Mon, 17 February 2025

Exceptional

5

Exceptional - 5.0 out of 5

Kirsten Sun, 16 February 2025

Exceptional

4

Very Good - 4.0 out of 5

Jennifer Sat, 15 February 2025

Great location but watch your...

Liked: Location and bed.
Disliked: Staff charged me for items not used in room and parking. I didn't use. Took weeks to get someone to help me, after multiple emails and phone messages. Lobby and elevator were crowded due to clubs within the hotel.

4

Very Good - 4.0 out of 5

Robert Sat, 15 February 2025

Very good

Liked: Location
Disliked: We were not informed about $49/day valet parking fee or $20/day “destination fee” until arrival

3

Pleasant - 3.0 out of 5

Leah Mon, 27 January 2025

Pleasant

2

Disappointing - 2.0 out of 5

Frank Sat, 25 January 2025

Disappointed.

Liked: Not applicable. Did not eat at hotel. Coffee in room not good Free Coffee not available in lobby. Coffee in cafe to expensive.

4.5

Wonderful - 4.5 out of 5

Jeanne Sat, 25 January 2025

Superb

4

Very Good - 4.0 out of 5

Hutton. Tue, 21 January 2025

Very good

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The Pontchartrain Hotel 2031 St. Charles Avenue, New Orleans, LA
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