24 hour pool!!!

Liked: The locations, pools, very spacious rooms
Disliked: Nothing to complain about!

Exceptional

Perfect

Liked: It’s was close to home
Disliked: The spa

This is one of the...

Liked: We had the best time at the Phoenician! The staff was very friendly, the food was amazing and the rooms were big and clean.

My stay exceeded my expectations.

Liked: I enjoyed the beautiful property and the staff were exceptional.
Disliked: There was nothing that I disliked.

Exceptional

Liked: Best room service food I’ve ever had

Exceptional

Liked: The grounds were amazing.

Great stay good food pleasant...

Liked: Good
Disliked: Signage

it does look luxurious for...

Liked: We stayed at a Casita and we understand that it's in the dead of summer. here are the pros:Air conditioning is greatkids play area is fun for kids24-Hour poolsbeautiful groundsgreat Internet (kids didn't complain)have cute things for couples or families to do multiple times everydayAbel, a front desk bad ass, gave us the perfect welcome and was a very great dude overall
Disliked: our room has cockroaches, spiders and crickets. I'm not mad at this. it's really hot outside and it's a very wet place. bugs are going to want to go inside. but the thing that grinds my gears here is that there was a big gap under the front door. they make it a big deal to remind you to keep the patio door closed because of pests but the real vulnerability is the front door. We did our best to fill in the Gap but the damage was already done. when we first arrived there was a big cockroach crawling on our pillows. when we called the front desk we didn't want to go through the trouble with switching rooms and just asked for some blood bug spray and sticky traps. The woman on the phone was very nice and wasn't annoyed that I called another time to ask for new pillowcases because I forgot on the first call. The pillowcases arrived pretty fast and the guy informed me that engineering would be coming over to help with some bug spray. they never came. we went and bought some ourselves and got traps.pool amenities: it's really really hot outside during the day. we swam at sunset to avoid 111° death rays. The bummer part about this is that the kids water slide is closed before sunset. and you're no longer able to order anything and have it delivered to the pool. there are currently only eight people swimming. it's not like there's a rush of business. it would have been nice to get a couple smoothies at 8pm. I don't understand how you can order room service 24 hours but you can't get it delivered to the pool (which is closer to the kitchen). I would understand if it's a cleanliness thing, but there are wet towels, beer cans and empty plastic cups swimming across the entire upper floor pool.nobody really apologized for the bugs or followed up with the request for spray or traps.