Disappointing

See above!

Liked: Great Location and very good value
Disliked: The only problem was that the TV turned itself on at 4:00am and was impossible to turn off with the remote control…. I tried for 20 minutes turning it off and the result each time was that it turned on again each time after 45 seconds….. in frustration I called the night Manager who arrived very promptly and saw the problem was real. Eventually he reached his hand up the back of the TV and found the “off” switch which I would never have found…. The rest of my stay was excellent and the staff were all charming, particularly Thomas John the Concierge, from Mumbai and the guy from Bangladesh at the front desk whose name I don’t recall…..I hope the TV issue is resolved. I would certainly return in the future and recommend to friends and family ….Tim Lovell

wonderful boutique hotel in great...

Liked: the property was fabulous. amazing location. Fabulous staff. comfortable rooms

Superb

Superb

Liked: Location quality of hotel and staff . Excellent breakfast
Disliked: The only disappointment was on checkout to be asked for a discretionary service charge . We should have been made aware of this in advance. The service was excellent but this is not a cheap hotel and the Hotel should not rely on customers to pay the staff . I would suspect this practice loses the Hotel repeat customers as it has in our case

Very good

Very good

Liked: Location, bed is super comfortable and clean.
Disliked: The taps are dripping, tv has no foreign ch. elevator is very slow on stop

Exceptional

This is a very comfortable...

Liked: The location of the property is so convenient for traveling around London as well as being minutes walk from the South Kensington Museums. Really nice restaurants and coffee shops all around.