Superb

Exceptional

Exceeding expectations

Liked: Beautiful hotel, staff is amazing and helpful. Clean and with the amenities you don’t event need to leave the hotel.
Disliked: Everything was great

Very good

Superb

Liked: Cool old hotel. Staff was friendly and accommodating. Downtown location was very convenient and restaurant was great

Nice continental breakfast, whisky tasting,...

Liked: Beautiful, true to historic
Disliked: Vent was noisy during night to run fan for street & hallway noise.

If we ever again have...

Liked: Charming historic hotel with excellent customer service. The exterior, lobby, restaurant and bar are gorgeous; the hallways and rooms are very nice. What elevates it to the next level is the clearly ingrained staff culture of care and accommodation. Also appreciated the bourbon tasting (with live music!) and outstanding breakfast, both by the fire.
Disliked: The restaurant, while stunningly beautiful, seemed a bit over the top, menu-wise (but admittedly we aren’t big steak fans) especially after a long day of travel. Fortunately there were a few other (but not as many as you’d think) options within walking distance.

Exceptional

Liked: Loved the service and attention to all their customers.

Poor

Disliked: The staff were terrific. They even upgraded our reservation. However, the room was dirty. The couch was stained and had some dust and hair on it. The room was dark. It was near the heating and air conditioning units of an adjacent building producing a constant loud noise. Because of these things we did NOT stay at the hotel. The front desk refunded our deposit and reservation. They were very understanding and accommodating.