Exceptional

Liked: It is clean and modern
Disliked: It is a 10-15 minute walk from any Ubahn station

Good

Exceptional

Exceptional

Good

Exceptional

Would not book again

Liked: Didnt have the breakfast. Unfair to rate the location, as customers know where it is before they book.
Disliked: The concierge staff are poor, unfriendly, very bad attitude. The cleaners are fantastic, the only smiles you get from the staff, good morning, etc in all honesty, the cleaners should man the reception, the reception staff should clean. really disappointed, we stay at the Niu Hide in Berlin quite regularly, and booked this hotel based upon our stays at the Hide, would not book to stay at the Brass again. A childs bed was specified before booking, they did not provide one, nor attempt to provide one for the 10 day stay.

Good hotel but let down...

Liked: Good location , good facilities , good breakfast and rooms recently renovated
Disliked: I was being bitten in bed at night by what i presumed was mosquitos. On my last night was bitten yet again but on areas that not normally exposed to mosquitos and are under the duvet. The sheets were marked with a what appeared to be signs of bedbugs. I brought this to the attention of the receptionist who just simply said “ I will tell housekeeping” as if it was a regular occurrence, and I heard not more. I emailed the hotel on my return and have not had a reply from them .

Superb