I highly recommend booking directly...

Liked: We had an incredible stay at this hotel! The location is absolutely perfect—just steps from Times Square and so many attractions. The hotel was spotless, and the staff was exceptionally friendly and helpful. Every day, our room was cleaned, beds were made, and we received fresh towels. The service was top-notch!This is truly one of the best hotels in the Times Square area, and I would stay here again without hesitation. However, I strongly advise against booking through Booking.com. They made multiple promises they didn’t keep, provided terrible customer service, and caused unnecessary frustration. If you want a stress-free experience, book directly through the hotel!
Disliked: We did experience a few minor issues, but the staff was always quick to assist. The refrigerator in our room froze everything, and a glass water bottle even exploded due to the extreme cold. On the last day of our stay, it rained, and water leaked through the balcony door. The main door also didn’t close properly, but as soon as we reported it, they sent someone to help—though the issue wasn’t fully resolved. Additionally, my son accidentally locked himself inside the room while sleeping, and the staff responded immediately to assist us.One thing that did concern me was the deposit policy. We were told we’d be charged $100 and refunded within five days, but instead, our card was charged $300. When we addressed this with the hotel, they assured us there would be no extra charges and even let us document any pre-existing damages in the room for our peace of mind. In the end, we weren’t charged anything extra, but the unexpected charge was still concerning.

Exceptional

Liked: I absolutely love this property!!

Very enjoyable!

Liked: Location is fantastic and the staff were all very friendly and helpful! Great to have a small fridge for drinks and love the option of having still water and sparkling water along with ice on our floor. The only issue we had was the ac was quite loud and the one blind control wasn’t working. They are in the process of setting up a bar so that will definitely be an added bonus as well.

Pleasant

Liked: The furniture could use an update. Mattress was uncomfortable and stiff. The AC in the room is so old, it makes a loud noise.The location was very good. Staff are very helpful

Very good

Will prioritize the Muse over...

Liked: Room was super comfortable with modern looking decor, great lighting, and a super hot shower. Housekeeping, valet, and front desk were super friendly and helpful.
Disliked: We only stayed one night, so it's not a big deal, but the television set wasn't working/connecting to wifi. Doom wheel. Only got three local channels off the antenna. We didn't bother calling to complain though, and had we, I have no doubt they would have provided a fix.

Exceptional

Excellent services. Friendly professional Staff,...

Liked: My stay at Muse Hotel was fantastic, calm, peaceful, and excellent service. I accidentally booked only one night instead of two and couldn’t rebook through the app, as my request was denied. Had to check out quickly, but still had a great experience overall."

Would go back in a...