Overpriced and disappointing service.

Liked: After a one week stay I very much enjoyed leaving the hotel.
Disliked: I agree with others who have commented: "inferior customer service," "rude" and "understaffed." (In particular, "the lady at the front desk.") I also agree that open-slatted barn doors to the bathroom offer "no privacy" at all, allowing for the unwanted sharing of bathroom sounds and odors. (And bathroom and room were never cleaned particularly well, as you will read in other people's comments as well.) I also found it surprising that 100% of hotel staff wore regular street clothes. No matching shirts, not even name tags. BTW. I sent the hotel manager a detailed 12-point review. Two weeks later I have not heard back -- and I'm still waiting for a REFUND for a modest overcharge. Breakfast was disappointing. Restaurant was understaffed, again, as others have written. Dirty seat cushions and floor. Oh, and then there was the waiter who told me I was "being a child" for patiently explaining that when I said, "Could I have a cup of coffee with a shot of espresso inside?," I did not, in fact, mean that I wanted the latte he delivered. But wait, there's more! He then went on to explain what I SHOULD have said in order to get I wanted. (Should I, perhaps, have been more specific???)

Very good!

Liked: Trendy deco and location. Clean and up to date.
Disliked: Rooms very small. Some items were not fully.l repaired.

Superb

Superb

Very good

Would love to stay here...

Liked: Sandra at the front desk was SO helpful when we arrived and super nice!! The room was pretty and the bed was very comfortable. Also, ALLL the pillows was such a nice touch. Would love to stay here again!
Disliked: The bathrooms don't really provide privacy. The doors are pretty but they don't really close.

Great and friendly service

Liked: Great hotel, customer service, and great food
Disliked: None

Nice place

Disliked: No parking, wash room carpet

It was a good hotel...

Liked: The staff was nice and helpful. The beds we found comfy. The area is nice for a walk and is close to some nice places to eat.
Disliked: The smell in the front lobby was quite strong. When entering our room noticed a stain on the carpet and felt like it was not cleaned thoroughly. Though the hotel provides their own shampoo/conditioner, there is no place to put our own toiletries. Also the rooms are not noise cancelling so you can hear the people drinking and talking downstairs.