They need to up their...

Liked: The breakfast was good & plentyful, however there was not much choice for evening meals.
Disliked: The key card system is woeful, my allocated room was upstairs & quite a walk from recetion. When I got there (after a long day at work) my key card did not work so I traipsed back down to recetion. Card now re set I went back up (along with my case) only to find the card did not work again !!! This time I left the case outside my allocated room & went down to reception again (in a grumpy mood), the receptionist re set the card again and went up with me to the room only to find the card failed again !! He then asked me to wait, sat on a chair in the corridor whilst trying to sort the problem. After 15 minutes he returned and said I was being reallocated to an up graded room, this sounded OK until I had yet another long walk to said room which the card worked in. Having rested up & bathed it was time for food, so I toddled off to the bar/restaurant, ordered a drink a starter & a main course. After a 20 minute wait both the starter & main arrived at the same time !!!! I must say they need to up their game considerably if they want me to return.