The Meritage Resort And Spa, Napa

The Meritage Resort And Spa Guest Reviews

Overall Average Score:

Good (3.9 out of 5)

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The staff appeared to be...

Liked: My recent stay at this hotel was abhorrent! Upon arrival, I was assigned a room that did not match my reservation. The room I received lacked a balcony and had a small window with a view of a roof space covered in fresh bird droppings. Additionally, the window shade was broken.I contacted the front desk twice to request that the shade be repaired, but no one came to fix it. As a result, I was unable to sleep due to the light coming into the room.The following day, I spoke with a concierge who learned of the issues and went to the front desk supervisor, Tiffani, who authorized a $50 hotel credit to my room to compensate for these issues. I subsequently used this credit to purchase breakfast at the Blend Café. However, upon checkout, I was informed that the $50 had not been credited to my room. Instead, the amount was deducted from my $100 incidental hold.I waited an hour to speak with the concierge again, and he confirmed the credit with Alicia at the front desk and she acknowledged the $50 credit and assured me that a receipt for a chargeback to my credit card would be sent immediately. As of today, I have not received this receipt.
Disliked: Customer service at the front desk. The lack of urgency to help with the broken window shade. The fresh bird droppings in front of the window prevented me from opening the window for fresh air.

Very good

Superb

Liked: Very attractive, elegant and upscale.
Disliked: Couldn’t get the fireplace to operate properly.

Friendly staff, clean facilities, but...

Liked: Very nice accommodations. Friendly staff
Disliked: I was in a group of 10 couples, just figured to get a better break on room pricing. No special treatment

Exceptional

Resort was beautiful and cozy...

Liked: The location near everything but still peaceful and quiet
Disliked: The staff weren’t welcoming like they just walk right past you no hi or welcome like I’ve had at other resorts

Good

Superb

Very good

Liked: The staff were pleasant and helpful. The food and service for breakfast at Olive and Hay each day were great, especially Anthony who served us for two days and greeted us the other two mornings. There was a bit of a hiccup at check-in, but concierge, Tiffany, quickly resolved the issues. I loved Our Lady of the Grapes chapel on the premises and delighted in being able to attend Mass each day. Also loved being able to take a short hike through the Trinitas Vineyard.
Disliked: Check-in was a bit confusing, perhaps because I had booked two rooms. Housekeeping was definitely inconsistent. One room never got made up one day. When I texted for two things (help with the safe and an iron) identifying which room, they knocked on the door, disturbing our guests, in the other room.Some days, we got new towels, other days, they simply took the used ones away but did not replace them. They never replaced the used shower cap, make-up remover, or cotton balls. Some days, they put all of the throw pillows back on the bed, other days they left them on the sofa where we put them at bedtime.

Very pleasant stay in Napa...

Liked: Welcoming staff, though check'-in was a bit confusing. I had paid for two rooms, but the desk clerk charged us again for the second room. The delightful concierge, Tiffany, corrected it the next day.In our room, the ground level sliding door to the outside was unlocked when we arrived, the safe did not initially work (they sent someone to repair it), and one of the hinges on a dresser door was broken, so it was impossible to open the top drawer without adjusting the broken hinge. There was a streamer in the closet, but no iron or ironing board. When I asked for them, they were sent to our room. The maid service was inconsistent. The supplies of make-up removers and cotton balls were never replenished. Sometimes they left two towels, sometimes only one. Sometimes they put all of the decorative pillows back on the bed. Sometimes, they just left them on the sofa, where we put them while we slept. Because I had reserved and paid for two rooms, when I would text about my needs (safe repair, iron) and even though I stipulated room 4123, they knocked on room 4117, disturbing my daughter and son-in-law. We enjoyed our daily breakfasts at Olive and Hay and particularly our waiter for two days, who greeted and seated us the following two days, Anthony.Every staff member we encountered was pleasant, welcoming, courteous, and friendly.We loved the chapel and the ability to go to daily Mass there.I would have no trouble recommending Meritage.