Exceptional

Great meal, quiet and comfortable...

Liked: We stayed in the room “Nailbourne”, which is the ground floor, accessible room. We don’t have accessibility needs so can’t really comment on those aspects, although the bathroom was certainly very spacious. We chose the room because it is on the ground floor & we’re too lazy to carry our heavy bags upstairs!The bed is super comfortable & we had a lovely, quiet night’s sleep. Breakfast was delicious and very well presented. We ate dinner in the restaurant (although with the last booking at just 18:30h on Sundays it felt more like lunch). The menu was varied and interesting and our choices were delicious; the restaurant is obviously a very popular local spot & deservedly so.All the staff were tremendously cheerful, helpful and solicitous; it was quite noticeable how much “nicer” they were than at so many other similar hostelries and we really appreciated that.Lastly, after years of trying to find good quality but not “exorbitant luxury” accommodation, with enjoyable food and private parking that is near the Eurotunnel terminal, we are happy to have finally found our go-to night stop.
Disliked: We found the room layout slightly curious, with two (perhaps superfluous?) hand basins in the bedroom as well as one in the bathroom. It’s not a matter of dislike but it seemed odd. Maybe it is something to do with the accessibility features?The heating arrangements were the only thing we would suggest for improvement. There is a fire exit door leading directly to the outside, which is obviously an H&S requirement. It’s probably illegal to put a curtain over it but some form of draught proofing would be appreciated. The only heating is by an A/C unit that was tricky & slow to respond. However, we sorted it eventually and warmed up after a drink in the bar. The bathroom does have a heated towel rail that worked well as long as the door was kept shut.The heating wouldn’t prevent us from returning to stay; we will just try a different room next time.

Great Place for a holiday

Liked: Fabulous staff, excellent food
Disliked: Food slightly expensive, but you get what you pay for

Exceptional

Liked: Lovely bedrooms, food to die for, staff service out of this world!
Disliked: Slightly expensive, but you pay for what you get

Very enjoyable stay with accommodating...

Liked: Friendly and attentive staff who made us feel very welcome. Facilities good and breakfast was excellent.
Disliked: Nothing to complain about

Exceptional

Perfect valentines stay over

Liked: The bath was amazing and the room was spacious and comfortable. It was quiet.
Disliked: Nothing.

Beautiful night away and would...

Liked: Dry clean the rooms was lovely and the food was brilliant
Disliked: The hill to the car park

Exceptional