The Manor House At Celtic Manor, Newport

The Manor House At Celtic Manor Guest Reviews

Overall Average Score:

Good (3.7 out of 5)

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Liked: Staff keen to help, and very approachable. Fantastic!
Disliked: A little bit of shampoo.

Room was clean and well maintained. Nothing special but was nice and close to the ICC so in terms of making my next morning a simple process I’d give them 5 stars for location. Wouldn’t go here again as for the money it didn’t feel like good value.

Liked: Close to the ICC.
Disliked: Bar and restaurant not available due to a private event. Never knew this when booking. Was then still charged £5 for them to bring food to my room. Daylight robbery!

excellent Location and Excellent Breakfast

Liked: Breakfast and inter connected with the Celtic Manor
Disliked: Air-conditioning too hot or too coldneeds an upgrade

Exceptional

Pleasant

Superb

Felt like a holiday whilst...

Liked: Great hotel, relaxed atmosphere with wonderful food
Disliked: Shame the swimming pool had restricted times and pre booking required

We enjoyed our stay here

Liked: The very large resort was interesting and it very nice to see the main reception area decorated for Christmas. The room was comfortable but the carpet was worn. The shuttle bus between main lobby and restaurant and car parks was very useful but I don’t think they should charge residents for parking. Apart from this we enjoyed our stay and the food we had was very good.
Disliked: See above re carpets and parking

Wouldn’t use again

Liked: Wasn’t the main hotel
Disliked: Celtic manor Staff was very rude spoke down to me. Very over rated hyped up Wasn’t the manor house receptionist

Pleasent

Liked: Beautiful grand property
Disliked: Parking fees and paying £25 for a short stay car park to check in. It’s shocking to pay a lot of money to stay there and then the additional parking fees on top. Daylight robbery at its finest.

Very disappointed and not very...

Liked: The location was really good and the spa was nice
Disliked: The room was extremely dated, damaged to the wall paper, the chest of drawers had a damaged top draw which couldn’t be used, the breakfast was cold

Terrible.

Liked: Clean and staff were kind
Disliked: Website utterly confusing. Difficult to get phone answered to speak to anyone. Very poor signage around the building re: finding 4th floor. Staff got restaurant booking wrong, was told on booking restaurant on site and it wasn’t. Got a demanding phone call asking us to catch a shuttle bus. Rushed to reception and bus left. Then told there wasn’t actually a booking on hotel system for that restaurant anyway. Time in spa meagre only 2 x 45 minute slots. In-house dining very expensive. Woken up by drunken people in the night. Told I had not settled whole bill on check out when I had - showed evidence on phone banking. Returned to a further £30 bill which is not for any extra service and which I now have to ring up and challenge. We got home more tired than when we left and I will be making a complaint. Really terrible.