Welcoming and helpful staff over...

Liked: Great location for walking to the South Bank, Borough Market and Waterloo station. Friendly staff and cosy bar and restaurant. They made me feel welcome over Christmas.

A repeat visitor to this...

Liked: Great location, with a nice breakfast included, staff always friendly and helpful, comfortable beds.
Disliked: On this stay, we noticed the room was very tired and needed a lot of tlc. Huge stain on the bathroom floor, drafty windows, loose plug sockets, loose light fittings, huge damp stain with peeling wallpaper. Other rooms have not been this bad.

The 18th.

Liked: The warm welcome from the reception staff . They were really great guys. Very relaxed atmosphere.
Disliked: The chit chat from hotel reception staff..made the start of our stay really nice.

Great

Liked: Everything
Disliked: Can't think of anything

Exceptional

Take my hat off for...

Liked: The beds were great!! The food was fresh and excellent. And overal great value for money
Disliked: Our stay was too short

We loved our stay at...

Liked: We loved our stay at The Mad Hatter. We came to London for my 60th birthday. My adult daughter’s and their husband’s came as well. We arrived at the crack of dawn and the hotel let us leave our luggage with them so that we could start exploring the city. When our rooms were ready they called us. When we arrived to our room there was a banner over our bed the said “Happy Birthday “ and there were balloons all over the bed! It was a very nice personal touch! Our rooms were nice and clean, the bed was very comfy. The bathroom was nice and the water pressure was great. The breakfast was very good with many options. There was a buffet of things like pastries, croissant, yogurt, fruit… and you could also order off the menu. The pub was cute and the bar tenders were very nice.The reception was always friendly and helpful. We would definitely stay at The Mad Hatter again!
Disliked: The only thing that I didn’t like was that there weren’t outlets on either side of the bed. My husband uses a Cpap and we were worried about that. He went to the front desk and they had a long extension cord and it worked perfectly. It’s an older building with charm so I guess you have to expect that it may not have all of the things that come with a more modern building.

Great stay

Liked: Friendly atmosphere, helpful staff, good food, good beer, excellent room. Perfect location for the Old Vic theatre.

Superb