This place really makes you...

Liked: I wish the room were a little bigger but I know that can't be helped. LOVED the gigantic bathtub, and I'll give up a big room for that! Also wish the subway were more accessible (although the staff was very helpful). Its a long way to get to Upper West, Upper East, musuems, most shopping, etc.
Disliked: Bigger room. Actually, service in the "living room" area was slow, and some of the people working there did not seem very happy to be there, which was the direct opposite of the desk and door staff. It took so long to get a bill that one time I inadvertently walked out without paying (I paid later)!

Exceptional

Liked: Loved how clean it was, loved the people at front desk, manager was amazing, house keeping was so sweet and cleaned so well. Problem is the women that work for the restaurant they were very snarky and condescending. I would stay here every year I go but I hope the people working at the restaurant change their attitude
Disliked: Service at the restaurant and lounge, specifically 4 women that were there were all so rude. At night at the restaurant 2 women were mean and rude I thought maybe it’s just that night. But 2 days later at the lounge different women working were also snarky.

Perfect and romantic

Liked: Clean, elegant, and comfortable
Disliked: Nothing

Superb

Always a great stay

Liked: Beautiful. Great staff

Superb

Exceptional

Lovely property, great for couples

Liked: Staff were super helpful and friendly. We really liked our room overlooking the city and hotel is located just around the corner from Katz Deli, Russ & Daughters and many other fab eateries and bars in Lower East Side. Booking a stay in NY if you are there for the first time can be daunting, so I recommend this property.

Great hotel let down by...

Liked: Staff at front of house were great and bed too
Disliked: Food at breakfast and staff and menus in bar and restaurant disappointed