The Lord Street Hotel; BW Signature Collection, Southport

Exceptional

Nice place and close to...

Liked: The hotel was very hsitoric with a lovely entrance area and welcoming staff. The hotel lokked clean and was very easy to park when we got there. Parking was expensive but this was discounted using the code provided.
Disliked: The view was aweful, looking onto a a roof and to the back of the building. The blinds wouldn't work and there was very little milk available to make a drink. Never known a hotal not to provide a few biscuits in the room also. The bar staff upstairs at the awards night we attended were quite rude and when a Manager attended, we didn't receive an apology. We were told on arrival that we could charge drinks to our room and this appeared not to be the case when we ordered a bottle of Prosecco. This was quite embarrasing and an apology would have been appropriate. There was not a llift to the second floor adn we had to haul suitcases up the stairs. Apreciate the building was old but an offer of assistance would have ben greatley appreciated.

Superb

Great stay

Liked: Didn’t need to leave as everything was close by
Disliked: Nothing

Very good

Good

Would definately stay again next...

Liked: Modern slick bar and lounge with connecting pub…great breakfast over the road at the sister hotel
Disliked: Missed out on what looked like would have been a good atmosphere

Exceptional

Superb

Comfortable and clean but could...

Liked: Modern room decor. I liked that the rooks where secure, you only had access to the rooms with a key card. The bed was very comfortable
Disliked: We had to wait quite a while at reception before anyone came to the desk. When we went in the room it was very nice but we weren't a fan of the big windows we felt like we were on display so kept the curtains closed. The kettle and iron where grubby with timescale, the door handle was missing from the bathroom door too. All minor things but these are little things that could be changed to make it perfect, they just let it down a little. Check out is 11am however when we came back from breakfast at 1030 we couldn't access our room because our key card had been stopped so we had to get a maid to let us in to get our bags. We also didn't like having to go to another hotel for breakfast. Had I wanted to leave the building for breakfast I wouldn't have booked breakfast and would have just gone somewhere else.