Beautiful facility but bad luck...

Liked: The hotel is in a central location and easy to access the airport, Providence, and anywhere else in RI you are trying to visit. The former textile mill building has a cool history, and I'm glad it's been revitalized as a hotel, apartment, and business district. The staff that we interacted with were very kind and tried their best to make our stay enjoyable, even when a couple of things went wrong (see below). The room we reserved (the suite) was really great - clean, comfortable, and spacious. The cleaning folks were friendly, and cleaned nearly every day.
Disliked: We had reserved a suite for 6 nights several months in advance but were called while we were in flight and told that there were maintenance issues in the suite, so we'd be in the King Room with River View. As my partner is a facilities manager and has worked at a hotel before, we were very understanding. However, we were not offered a refund on the price difference, which is quite significant. We did eventually get into the suite on the 4th night, and it really is a great room. (The King Room with River view is fine - much smaller, no fridge or seating area.) After calling Booking, who then communicated with the hotel, I was able to get a small adjustment, but it was much lower than what I thought was fair. The hotel staff that we spoke with were kind and did the best they could in the circumstances (offering a breakfast and dinner voucher) however there seemed to be some internal personnel issues happening both at the front desk and in the restaurant. I am hopeful this was a fluke and we just had some bad luck. I might give them another try the next time I'm in town to visit family to confirm.

Pleasant

A converted textile mill made...

Liked: The first room was way too warm - the heating and AC didn't work and were very noisy. The front desk person had no idea what to do and just said he'd get back to me in 30 minutes. He never did. I had to ask him again to fix the problem. Finally, they moved me to a different room after discovering the system wasn't working. Very frustrating to unpack and then have to repack a couple hours later.
Disliked: The parking lot across the street was a little inconvenient. The heating system/AC didn't work.

would not stay here again

Liked: comfy bed
Disliked: our room wasn’t ready when we arrived at 3pm, we were given a first floor room which wasn’t what we booked, thin walls made it so we could hear the loud bar, and we were almost late to a wedding due to the room not being ready.

Exceptional

Great location and comfortable with...

Liked: I liked the bed and shower, very comfortable. The USB plugs did not work and the restaurant staff was not focused on the customers waiting to eat. I ended up leaving. I recommend putting QR codes for the restaurant in the hotel rooms so guests can preorder food items and pick them up instead of waiting for a server.

Exceptional

Exceptional

Very good