The hotel itself had wonderful decor and the employees were awesome. The bartender was absolutely great. The main problem was first, you put a $200.00 hold on my debit card for "incidentals"? What incidentals? There were no incidentals, no snacks or drinks in the fridge, no room service or food due to everything shutting down so early. So why the hold on my card that has taken 4 days and is still pending? Ridiculous! Not only did the bar close before we returned from the hockey game, but so did the restaurant. Then, the bed was awful. They did not use a fitted sheet, so the bedsheet and the mattress pad kept coming off and bunching up, making it very uncomfortable to sleep. Then, as we were getting ready to leave the room; my wife found a blood stain on one of the sheets. We checked each other thoroughly, and the blood stain did not come from neither my wife or me. So, the atmosphere, the decor and the employees all get 5 stars. The $200.00 hold on my card for non-existent "Incidentals", the bar closing early, room service and restaurant closing early, the uncomfortable bed due to no fitted sheet and mattress pad bunching up, and the blood stain found on the sheet all get 1 star. A little advice, your hotel is in a wonderful location, nice atmosphere, and the employees we met were great. But if you are going to hold $200.00 on a guest's card for non-existent incidentals and you keep closing your food services and bar so early, as well as being cheap on putting fitted sheets on your beds, oh and your housekeeping needs vast improvement with washing sheets and cleaning up spills in rooms... You are not going to be able to sustain your business. I loved the atmosphere, it was like stepping back in time, and the bartender was an awesome person, but the rest was terrible, especially for a place that could be the go to place for visitors and hockey games. You receive a 2 star rating until you can improve on the "Incidental" hold, which is bogus, and the other problems. You could have a great place if you can improve on these problems.

Liked: The atmosphere of the hotel; the decor; the employees were wonderful.
Disliked: The bar closed way too early; the bed was uncomfortable due to the sheet and mattress pad kept coming off, and we found a blood stain on the sheets that did not come from either of us.

Exceptional

Exceptional

Exceptional

The hotel is nice, wish...

Liked: The hotel is beautiful! Wish we could have enjoyed the bar and pool but everything was closed. The staff was super friendly and helpful.
Disliked: Unfortunately when we stayed there was management changes and they didn't have a liquor license so the bars and restaurant was closed. The rooftop had ice thanks to the blizzard so the pool was closed as well.Biggest disappointment of the tip.

Superb

Exceptional

Amazing staff, wonderful room, perfect...

Liked: Location is perfect if you’re in town for an event at the Enterprise Center. We were able to walk from the hotel in less than 10 minutes.

Exceptional

Liked: Nice and clean hotel with a cool vibe. Wish the bar area was open it would be a cool place to hang out. Excellent location on Washington!

They need to figure their...

Liked: Nothing.
Disliked: The room was dirty, and they failed to mention that everything at the hotel was closed the restaurant the bar the rooftop bar nothing was open.