The hotel itself had wonderful decor and the employees were awesome. The bartender was absolutely great. The main problem was first, you put a $200.00 hold on my debit card for "incidentals"? What incidentals? There were no incidentals, no snacks or drinks in the fridge, no room service or food due to everything shutting down so early. So why the hold on my card that has taken 4 days and is still pending? Ridiculous! Not only did the bar close before we returned from the hockey game, but so did the restaurant. Then, the bed was awful. They did not use a fitted sheet, so the bedsheet and the mattress pad kept coming off and bunching up, making it very uncomfortable to sleep. Then, as we were getting ready to leave the room; my wife found a blood stain on one of the sheets. We checked each other thoroughly, and the blood stain did not come from neither my wife or me. So, the atmosphere, the decor and the employees all get 5 stars. The $200.00 hold on my card for non-existent "Incidentals", the bar closing early, room service and restaurant closing early, the uncomfortable bed due to no fitted sheet and mattress pad bunching up, and the blood stain found on the sheet all get 1 star. A little advice, your hotel is in a wonderful location, nice atmosphere, and the employees we met were great. But if you are going to hold $200.00 on a guest's card for non-existent incidentals and you keep closing your food services and bar so early, as well as being cheap on putting fitted sheets on your beds, oh and your housekeeping needs vast improvement with washing sheets and cleaning up spills in rooms... You are not going to be able to sustain your business. I loved the atmosphere, it was like stepping back in time, and the bartender was an awesome person, but the rest was terrible, especially for a place that could be the go to place for visitors and hockey games. You receive a 2 star rating until you can improve on the "Incidental" hold, which is bogus, and the other problems. You could have a great place if you can improve on these problems.

Liked: The atmosphere of the hotel; the decor; the employees were wonderful.
Disliked: The bar closed way too early; the bed was uncomfortable due to the sheet and mattress pad kept coming off, and we found a blood stain on the sheets that did not come from either of us.

Awful stressful unprofessional

Liked: Well I wouldn’t know cause the hotel is shut down and never notified me. And TOOK my money out of account
Disliked: Welp it’s closed nobody called or anything I had to find a different hotel last second and they took all my money from my account even though I didn’t even stay at hotel

DO NOT BOOK

Disliked: DO NOT book this hotel it is CLOSED. It should not be on the booking website to book a room! They closed in March 2025 but we didnt know till the day before we was set to check in by looking on google and calling the hotel. Booking also took the money out of my account before this and I was not eligible for a refund.

Bad

Disliked: This hotel closed in March 2025 and we were not notified that the property was closed. Our family arrived to see the sign on the door that it was closed DUE TO UNFORESEEN CIRCUMSTANCES.

This property was closed when...

Disliked: This property was closed when I arrived. I have not received a refund yet.

Bad

Disliked: Doors closed, no one informed us, Booking.com has still not refuned the prepaid room. Have contacted Booking.com multiple times

I request a refund of...

Liked: I expected a nice location for the price
Disliked: Though I booked and paid for the hotel on March 10, 2025, it had been closed down since March 7, 2025. I had no warning that I paid to stay in a hotel that was closed.

Nonexistent

Disliked: When we got to the hotel they had a sign on the door saying the hotel was no longer open.

DO NOT STAY HERE

Liked: Same review I put on Google: Wow what a disappointment - this hotel has so much it could offer and yet it doesn’t seem to be able to or want to.The good:- front desk staff was so very nice and welcoming.- Beautiful design and historic hotelThe bad:- the bed was sunk in the middle- the room was so dirty - vomit stains on the walls, makeup by the sink, gunk in the shower- there is virtually no soundproofing to the outside, which meant I had to listen to the nightclub every night from 11pm-3am. Awful.- I asked for my room to be cleaned and it never was- I asked for towels and never got them- there was trash by the elevator for all nights I was staying that was never removedI travel a lot for work (in the industry) and this is one of the worst I’ve ever seen in 15 years, as far as filth and issues. Again, the people working here were so nice - I just don’t understand what is going on elsewhere. It needs to be fixed or this hotel will not survive.I did email my concerns to the owners of the hotel group and have not received an answer. So maybe something public will help.
Disliked: filthy rooms, no housekeeping, no clean towels when asked, sunken bed, terribly loud neighborhood and minimal soundproofing of the room. See full review for more information

Hotel closed less than 24...

Liked: Property was closed and we couldn’t even enter
Disliked: The closed sign on the door…. Leaving people stranded for a place to stay