A flawless stay from start...

Liked: This is hands down our favourite hotel in London. The staff always go above and beyond to make us feel welcome and looked after — their service is truly exceptional. The hotel itself is absolutely beautiful and situated in one of the best locations in the city, making it convenient and enjoyable every time we stay. It’s always a pleasure coming back, and we look forward to many more visits. Highly recommended!

Overall we really enjoyed the...

Liked: The whole experience.
Disliked: Poor cut of steak in the valentines meal. Fir the price paid I would have expected better.

Amazing annual stay which we...

Liked: Breakfast and attentiveness of the staff were amazing as ever.
Disliked: The pool was closed for a clean so we had to walk to another hotel.

Exceptional

Stunning incredible hospitality.

Liked: Incredible service, the warmest welcome and a beautiful room. Truly stunning.
Disliked: The tech in the room was massively over complex, leaving a light on in the bathroom for the night was too complicated.

Exceptional

Exceptional

Superb

Liked: Staff were superb
Disliked: Most of the spa facilities were shut with no forewarning, seems a shame to pay full price without being told this

Lovely but disappointed in how...

Liked: Tranquility in the heart of London
Disliked: Wasn’t as attentive as usual is