The Lake House on Canandaigua Guest Reviews
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1.1 miles from Canandaigua centre |
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Alyssa Fri, 20 December 2024
Beautiful property on the water...
Liked: The property itself is stunning. Very cozy, modern, and in a great location right on the water. It’s walking distance to restaurants and bars which we found very convenient. We parked for the weekend and didn’t have to worry about driving. One day we walked to a bar on Main Street for lunch and it started raining. We texted the hotel and asked if a shuttle could pick us up. Within 15 min John from the hotel arrived and picked up our group of 8 and took us back to the hotel. What an amazing customer experience! We really appreciated that and John even gave us a little tour of the town. There are great amenities, bars, and restaurants right on the property as well. We visited in the winter time and were very much looking forward to the outdoor heated pool and hot tub. This is a big part of why we booked. Unfortunately, the pool was not heated - it actually wasn’t even open and was covered with a tarp. This was really disappointing and felt like we missed out quite a bit on the full experience. We also booked the saunas at the spa. We booked both saunas for our group of 8. It’s not cheap - about $700USD. Unfortunately the sauna was not very hot at all. There was a draft coming through the seams and we had to constantly put water on the rocks to try and keep it warm. By the end of the hour it was finally sort of hot but not the experience we wanted. The spa and the sauna are beautiful however. They offer some light snacks and teas which is nice. The waiting area is great and the change rooms have nice products for your skin and hair. Overall, we had a good time and enjoyed the library bar and drinks, lunch at the sand bar, and dinner at Nolan’s which is just at the entrance of the parking lot. Nolan’s was great, definitely recommend it for dinner. The staff are generally really great.
Disliked: Amenities were closed. They offer a glass of prosecco at check-in (which is nice) and I even texted ahead of time to make sure this was still offered and it’s a nice way to kick off the vacation and it was confirmed. When we arrived I had to awkwardly ask 3 times for it before it was finally poured. It took 30 min it was quite strange. Saunas not hot.
Hessel Sat, 30 November 2024
Exceptional
Liked: Stunning hospitality!
Lisa Tue, 12 November 2024
Passable
Frank Wed, 23 October 2024
Disappointed
Liked: Food was ok at best very over priced
Disliked: House keeping was poor with cleaning our roomBedroom living area and bathroomOnly 1 trash can in entire room
Vera Wed, 16 October 2024
Exceptional
Eshelman Sun, 13 October 2024
Superb
Mark Thu, 3 October 2024
Superb
Timothy Tue, 1 October 2024
anniversary get away
Liked: beautiful accomodations
Disliked: I think a little pricey for what is offered
Kara Thu, 26 September 2024
Exceptional
Actiman Fri, 20 September 2024
great stay next to the...
Liked: the hotel is very classy, big rooms, the facility is well equipped and feels luxurious and welcoming. the small bonuses such as a bubbly at the welcome and the smur kit (with the fireplaces outside) were unexpected and made this visit unforgettable.
Disliked: the receptionist who welcomed us was very unkind to us and made us feel unwanted (!!). it felt as she was either having a bad day or just didn't want us to stay at the hotel (for no reason..). fortunately one of the bellboys managed to overcome that and chased us (!!) with the glass of bubbly which was supposed to be offered to us upon checking in. As a very frequent traveler, the check-in experience affects 50% of the overall experience, and this one was surely extremely bad. all the rest was simply perfect!