The Knoll Hotel Napa Valley Tapestry Collection by Hilton Guest Reviews
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0.5 miles from Napa centre |
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Darius Thu, 27 February 2025
Superb
Liked: The location is good.
Disliked: The parking is not free.
Jasmin Sun, 23 February 2025
Exceptional
Lois Wed, 19 February 2025
Nice location
Liked: Very clean and updated
Disliked: My room seemed a bit small.
Laura Tue, 18 February 2025
Exceptional
Alisher Tue, 18 February 2025
Exceptional
Andrea Sun, 16 February 2025
I enjoyed my stay.
Liked: Location, comfort and cleanliness.
Karla Mon, 27 January 2025
Exceptional
Liked: Location is next to La Cheve.
Disliked: Parking is $18/day.
Liza Mon, 27 January 2025
Wonderful stay and a beautiful...
Liked: Very clean and elegantly designed, quiet, professional staff. Well designed and elegant room and bedding. Staff was very prompt and professional. Location was excellent for my visit.
Taft Sat, 25 January 2025
An anomaly, but will be...
Liked: I have been staying at The Knoll since it was formerly known as the Cambria. Over the years, it has always met my expectations as a first class environment.Great staff, clean/comfortable rooms and alsocomfortable and welcoming lounge facilities.
Disliked: This particular stay was an anomaly.The first night, I go to take a shower after a long travel dayand there is no hot water. I contact the manager and she comes up and operates the water, telling me she has never used the facility shower before and the water seems to be warming up after several minutes. I then ask her, do you think this is normal? Would you want to take a cold shower? I then explain that I have utilized this property for several years and this is not normal. She then asks if I would like to stay in the room overnight because she doesn't want to move me for the off chance another room is the same. I stated, NO, I want to be moved, so please check another rooms hot water availability and follow-up with me. She did, gave me a clear reason of why the room had issues (the entire third floor) and we were then moved. The next room was fine, but from there it got even more interesting.The next evening, my wife and I are relaxing in the room watching television and the electricity shuts off for nearlyten minutes. Then comes back on. Again, my wife and I are thinking, what is going on? From there, no more issues with the room and stable from there out.Very early the next morning, I'm relaxing in the lounge area by the always beautiful and inviting fireplace after my morning workout catching up on emails, etc. This particular feature has always been a favorite of mine, especially with it runnning twenty-four hours. As I am composing an email,two service workers walk in, lay down tool bags and with no explanation or even a safety warning to maybe move,begin to shut off the gas valve. They then begin working on the fireplace and I take that as my cue to move out if their way to another section of the lounge area. Again, things happen, but an explanation of why and the courtesy of asking me to move would have been welcomed on my part.Overall, the trip had many strange occurrences this visit,but I will chalk it up as a one off. I will be back.
Claudia Thu, 23 January 2025
Superb