The Kingsley Suites, Kingsley | ConcertHotels.com

This property canceled my reservation...

Liked: This hotel canceled my reservation without notifying me. After driving 4 hours I arrived to a lobby with nobody in it. There was a phone number, so I called and texted several times with no response. A resident at the hotel entered the lobby and told me the manager appeared to be out, but she would call for me. The manager finally called me back after approximately 20 minutes of me waiting in the lobby and told me my room had been canceled. When I told her I had received no notification of this cancellation, she said that was a problem on Booking.com's end. At 7pm at night I was driving around Traverse City in a snowstorm looking for a place for myself, 2 kids and 2 dogs to stay for the night.
Disliked: No notification of the cancelation. Nobody in the lobby. 20 minute response time when calling from the lobby for help.

Exceptional

Good

Liked: Nice little snack bag at check in!
Disliked: Not able to talk to person face to face.

Exceptional

Liked: This is my 2nd stay at the Kingsley Suites. we will be making this stop a permanent addition to.pur annual trip to MI.

It was acceptable for a...

Liked: Location was convenient, welcome bag and snacks in office were appreciated.
Disliked: Floor was very sticky throughout the room, tub didn’t drain adequately so showering was unpleasant, not a fan of the memory foam mattress.

loved Kingsley suites.

Liked: everything was great bed was supper. vary clean.

SHITTY!!!! DON'T CARE ABOUT THE...

Liked: Nothing.
Disliked: EVERYTHING!!!!!! The office was empty when we arrived. Waited 10 minutes and called the number on the door. It belonged to the office girl who was off sick. There should have been a guest bag, which there was not. She gave us the code to get key for room 10. We parked by the room and opened the door only to find clothes all over. Thank God they weren't in there doing the nasty. She tried to Nick the owner who was supposed to be covering her. He DID NOT answer. We didn't have a room and EVERY HOTEL WAS FULL!! Try getting a room on a Saturday night. We ended up driving 3 hours back home. I WOULD NOT RECOMEND THIS COMPANY TO ANYONE!!!