So no hot water. My keys were changed twice, so I would have to go to the front desk to get new ones. Why would they randomly change the keys and not tell me? It was a 10 minute Uber ride to my concert venue, the Crofoot Ballroom, but I think I might try elsewhere next time.

Liked: The in-house restaurant that does room service was delicious. Wish they were open past 3pm.
Disliked: No hot water until I was ready to check out. I asked if there was another room/place I could shower. No. Very frustrating.

Exceptional

Liked: Clean and staff was very friendly and helpful.
Disliked: Nothing

Exceptional

Liked: Nice area clean
Disliked: No microwave in the room

Exceptional

Exceptional

Superb

Liked: Staff was very accommodating

Okay

Liked: Location was good and the lobby was beautiful and welcoming
Disliked: There was no complementary water, no room service after 10pm, room cleanliness wasn't that great, used glasses weren't replaced nor removed, TV stopped working while watching it (though a tech came to trouble shoot and replaced with another one pretty quickly), etc

Excellent experience!!!!

Liked: The hotel is beautiful. The scenery was amazing. We did a photoshoot while at the property. The staff was very accomodating and helpful.

This was my 4th time...

Liked: It was comfortable and practical.
Disliked: It could be cleaner

Exceptional