The Kartrite Resort and Indoor Waterpark, Monticello

Pleasant

Good

Liked: Clean, water park was fun.
Disliked: Food was very very expensive . Breakfast sandwich’s were $10 each. Also if you go on a Sunday, only one dining is open for the day. Waterpark closes at 7 pm and not open on Monday- Wednesday :(

Pleasant

Liked: Water park and arcade was very fun and we got a complimentary early check in
Disliked: The breakfast buffet was ridiculously over priced and honestly wasn't very good.

Superb

Please stop

Liked: The rooms are spacious and the waterpark is a good attraction
Disliked: Even though you get harassed for three days before to upgrade for early check ins, room upgrades and late check out you are absolutely not able to do so. I opted to pay 50$ more for an early check in that the site clearly stated you immediately receive and then for a room upgrade which it does say is based on availability. I didn’t get the upgrade and then with a group of 14 of us in two rooms who arrived at 1130am the rooms were not ready for check in until 5pm!! Forced to use the lockers at the water park which it seemed many families did there are 12 xl lockers which are the only ones that fit the belongings of families (it is a family attraction right?) and the rest are too small for anything. My locker kept getting jammed and although the staff was very helpful and I never felt a bother I just wish there was a better solution than “come at 1040 for a big locker” it seems like that’s everyone’s idea already.. which brings me to my next point.. why if it is a family environment can you not get coffee until 8am??? Being a mother, I was up at 630 am and went downstairs for some quiet morning coffee just to find everything still caged off or closed. NOTHING WAS OPEN. I then chose to drive to Dunkin to get a coffee about a mile and a half up the road but I would much rather have preferred to spend my money in-house. And lastly, my daughter wanted a hoodie from the gift shop so when we went down on our down time the gift shop had apparently closed with the water park???? How strange. so when we revisited in the morning we found minimal options also only with zipper or a sweatshirt blanket?! And when paying (or trying to) the cashier stopped ringing me up to help a customer on the side like I wasn’t already trying to check out which I found a little annoying.

Exceptional

Sons 15th Birthday Trip

Liked: We had a gretime as a family. Worth every penny! Can't wait to go back.
Disliked: I have two disabled children and the wait for our rooms was so long. We checked in at 3:30 and didn't get out room until 5:15 pm. .

1 and Done !!! Not...

Liked: The water park was nice , with the exception of the hours they had !!! 11:00 to 7:00
Disliked: The park was opened at 11:00 and closed at 7:00 !!! There is supposedly 8 restaurants!!! Not true !!! Breakfast cafe was always out of breakfast sandwiches!!! Never equipped with enough food !!! Lunch was the same !!! Closed before 2:00 because of the lack of food !!! Dinner consisted of two restaurants the open at 5:00 pm and never could get in the restaurant but you could get into the buffet which wasn’t even edible and overpriced for slop !!! 30.00$ per person and you couldn’t even eat it !!! Tried looking outside the park for a restaurant was extremely hard because there was nothing except fast food and most of the places were closed at 7:00 pm !!! You also have to pay extra for your room to be cleaned which wasn’t worth it due to lack of help !!! Had to message for towels , toilet paper , trash bags, and every essential that was supposed to be given daily !! Took 24 hours to get !!! They played a movie each night in the lobby that you couldn’t even see , due to bad screen !!! They have an ice cream and candy store that also opened at 5:00pm and closed at 10:00pm and they never had enough of the ice cream and were always out of most of their flavors !!! The arcade was ok but closed at 10:00 pm and the other attractions were closed before 7:00 pm !!! This is not worth the money, time and aggravation myself and my family went through !!!