The Hourglass Hotel Ascend Hotel Collection, Bakersfield

The Hourglass Hotel Ascend Hotel Collection Guest Reviews

Overall Average Score:

Very Good (4.5 out of 5)

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Pleasant

Very good

Exceptional

Poor

Liked: It was clean and they upgraded our stay since the tv did not work .
Disliked: They would not refund my one night cause of the inconvenience of no tv in one room . Then put us in the suite which was good but we had no phone service in room and had problems with that tv !!!

Convenient overnight stay.

Liked: clean and comfortable.
Disliked: nothing

Security

Liked: Good coffee— great breakfast croissants and fruit
Disliked: Having keys that worked for all days of my stsy

Disappointed

Liked: Location good with plenty of restaurants nearby
Disliked: No hot drinks available in the room. Despite staying two nights, no housekeeping was carried out. came back to room on second night, bed unnade and no clean towels. had to go to reception to get more bathroom tissue. when complained at checkout, told housekeeping only after 3 nights! unless requested, which we were not told on check in, or on the website. disappointed with this service as not a budget stay

Passable

Liked: Nice room. Breakfast included. Free cookies on reception.
Disliked: No drink making facilities in rooms. Only in main reception, breakfast area. We have stayed at 6 hotels /motels over last 12 days & this was the only place there were no drink making facilities in room. We stayed for 2 nights & received no room housekeeping . When we enquired why, we were advised rooms the rooms were only cleaned every 3rd day, unless specifically requested. This isn't mentioned on the website, or when booking in. Disappointing service in a hotel.

Exceptional

Can't risk staying again.

Liked: We like the grounds, pool, and spa. The location of restaurants was close by, and The overall look of the hotel looked clean, I liked they only allowed service dogs to stay.
Disliked: Every time the air conditioner turned on, I would start to cough and feel bad. We turned it off, not knowing if it was the carpet or the air conditioner. Finally, we figured out it was the air conditioner. We told the staff the next day, and they said they had had a problem in another room, and it was the water in the air conditioner that was bad. We won't stay again. We can't risk it.